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Revenue Protection Officer

8 months ago

Bradford, United Kingdom First Bus Full time

**Title**: Revenue Protection Officer

**Location**: Bradford, Halifax and Huddersfield

**Purpose of the Role**

You will play a central role in improving and maintaining a service that forms a vital part in West Yorkshire and the surrounding community. The role of the RPO includes carrying out thorough, detailed investigation work to ensure mínimal financial losses to the Company and to carry out various relief protection duties to reduce ticketless travel, fare evasion, and internal fraud.

You will strive to uphold the high standards of First Bus at all times particularly when dealing with our customers face to face.

You are required to be a highly visible presence across the West Yorkshire Network. To demonstrate a 'can do' attitude, strong customer focus, excellent customer service skills, and be the 'face' of First Bus, always putting the customer first.

The requirement to work flexibly as a role includes both early and late finishes along with weekend and bank holiday shifts.

**Key Accountabilities**
- To protect our revenue and ensure that all our fare-paying passengers are fairly treated
- To ensure that drivers are issuing appropriately priced tickets and that customers traveling on buses are in possession of a valid ticket or pass
- To withdraw fraudulently used passes or tickets from passengers and complete appropriate withdrawal paperwork
- To accurately record details of all buses boarded and ticket checks carried out and to report irregularities found
- To interact with both passengers and drivers in a friendly, calm, and professional manner, offering assistance when required
- To provide excellent customer service both on buses, on the street and at bus stations/interchanges
- To issue the appropriate notices to passengers found without possession of a valid ticket or pass
- To liaise with Depot Managers, Police and external stakeholders as necessary
- To undertake any additional duties as requested by the Revenue Protection Manager.
- To undertake your duties in a friendly, calm and professional manner

**Company Responsibilities**
- To adhere to the revenue protection standard operating procedure along with all First Bus policies
- To undertake any training and development activities needed to fulfil your role or at the request of the Revenue Protection Manager
- Ability to build and retain an exceptional working knowledge of all ticket types and Local Authority concession travel arrangements
- Requirement to work with external stakeholders, Police and other revenue teams
- Experience with Revenue Protection & knowledge of bus networks is desirable, alongside the ability to take ownership of ideas and follow them through to fully embed them.

Ideally, you will have excellent numerical skills with an excellent understanding of written and spoken English. Time management, initiative and good knowledge of Microsoft Office & Andriod Mobile Apps are also highly advantageous.

**Rewards & Benefits**

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc

Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass

Cycle to work scheme

25 days' holiday + bank holidays

Pension scheme and chance to buy discounted First Group shares

Enhanced maternity / paternity pay

Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

**Applicants are advised that background checks will be conducted as a standard part of our recruitment process.