Mental Health Nurse- First Response Service

6 months ago

Bury St Edmunds, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

***

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
**Are you an experienced mental health professional looking to utilise your clinical skills in a different setting? Our Suffolk First Response Service is seeking Senior Crisis Care Practitioners to join the existing team.**

The First Response Service provides a 24/7 crisis telephone line, providing support, advice and assessment in a compassionate, patient and recovery focused way.

You’ll be joining a team with experience gained from a range of different settings, working in a supportive and encouraging environment.

**We have both fixed term/secondment and substantive opportunities available for both full and part time hours. We work long days (7.45am - 8pm), nights (7:45pm
- 8am) and twilights.**

We are committed to developing people professionally and are keen to support individuals who are looking to take their first step into a more senior role. This is an opportunity to grow your management skills, take on responsibilities and help us shape and grown our service. No two days will be the same, but they will include elements of working in an MDT team, providing telephone triage assessments and supporting and guiding service users through crisis in our contact centre based at **Wedgwood House, Bury St Edmunds.**

**Main duties of the job**:
As a Senior Crisis Care Practitioner you can expect to be:

- Answering calls from Service Users and professionals
- Triaging and assessing over the phone
- Safety Planning
- Documentation of the above including referrals, notes and referrals to other teams
- Liaison with other professionals and teams
- On occasion, creating formulations and plans for our regular callers
- Shadowing other teams where appropriate/possible
- Brief intervention over the phone where appropriate
- Quality Improvement

You will also have the opportunity to co-coordinating shifts, provide clinical oversight and support to practitioners, supporting with teaching and training opportunities, leading on staff development and being a visible role model that echoes the values of the trust and the vision of the service.

When you join us, you can expect a robust training and induction package with ongoing support. You will have a supernumerary period and an allocated mentor to train and support you.

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Why work for us?** We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

**Why Norfolk and Suffolk?** The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

**Detailed job description and main responsibilities**:
We are looking for people who see challenges as opportunities and will have the ability to influence, inspire and energise others, as well as work with people’s strengths to make an all-round better working environment.

We would welcome informal visits or phone calls, please do not hesitate to

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