Customer Services Assistant
4 weeks ago
Customer Service Assistant - near Kings Lynn - Great Role and Team
I am working with an exciting new client near Kings Lynn who have fantastic offices and Team to work with, I can say this as I know them personally myself.
It is a family run business trading for over 45 years installing residential and commercial garage doors. Through a lot of hard work they have built up an excellent reputation for quality of workmanship and the products they offer.
They are looking for an experienced Customer Service Assistant with strong administration skills to join their team.
About the role:
- First point of contact for the customer calling in
- Handle customer enquiries efficiently keeping them informed until conclusion
- Support for the sales team including planning days appointments, follow up calls after survey, amending quotations
- Process card payments via online portal for new sales and completed jobs
- Process Warranty Claims through to conclusion
- Contact customers to confirm bookings for installations
- Handle complaints in a professional, efficient manner
- Support the marketing function in obtaining customer reviews
- Gather and maintain customer information in accordance to company requirements and policy
**Skills**:
- Min 2 years Experience in a similar admin / customer service role
- Strong and emphatic communication skills written and verbal at all levels
- Excellent attention to detail
- Ability to learn and retain information to respond to enquiries
- Multi Tasking in what is sometimes a fast pace environment
- Good general office administration skills
- Ability to listen, gather and relay correct information
- Excellent computer skills - microsoft office, team share,
The Person:
- Positive "can-do" attitude
- Passionate about delivering a great customer service
- Work under own initiative and as part of the team
- Driven to help the company achieve its goals
- Friendly and approachable to customers and colleagues
- Organised and able to prioritise
**Benefits**:
- 30 days holiday p/a
- Bonus scheme
- Pension Scheme
**Salary**: £compettive
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