Client Relationship Manager

2 months ago

Milton Keynes, United Kingdom 1st Choice Rec Full time

**Our Client is looking for a Client Relationship Manager. This will be a remote role working from home with occasional visits to the company office located near Milton Keynes. You will be responsible for prospecting new business and managing relationshipswith our active and pending client accounts. Seeking an individual who is motivated and self-driven, with a passion for sales, business development, customer service, project management and collaboration.**

**Salary: £40,000-£45,000 per annum + Bonus Plan**

**Hours: Monday
- Friday, 9:00-17:00**

**Remote working position with occasional onsite team meetings in Milton Keynes, along with some national and international travel to industry events and annual meetings**

Desirable experience: 3 + years’ experience

**Role & Responsibilities**
- Reporting to the Head of UK/EMEA
- Drive new business opportunities and manage active and pending client accounts
- Work with the Business Development, Marketing, Client Success and Training teams to provide exceptional customer service and support to new, current and potential clients during and after the sales processes.
- Fulfill administrative and support requirements
- Securing and leading client meetings to review and discuss client learning requirements, in order to identify and present the optimal learning solution.
- Managing correspondence and meetings with clients to ensure learning journeys are launched and managed appropriately.
- Generate Proposals of Work and Statements of Work for clients.
- Review training evaluations with clients and debrief to uncover additional training opportunities and ways to improve client experience.
- Utilise Customer Relationship Management (CRM) system to enter, track and manage client deals and invoicing.
- Utilise project management system (Asana) to manage client learning journeys and collaborate with other business units.
- Utilise Learning Management system (LMS), in order to monitor training participant progress and activity.

**Expectations**
- Ability to take direction and manage projects/ client accounts with multiple stakeholders.
- Be sales and customer focused with a positive and engaging personality.
- Have strong problem-solving skills, good judgment and the ability to take initiative to investigate and learn.
- Be motivated to achieve targets and be results driven.
- Ability to drive new business growth and opportunities.
- Flexile in the midst of changing priorities and ability to prioritize multiple tasks.
- Professional presence: comfortable interacting with all levels of management, and eagerness to further develop these skills.
- Self-confidence, flexibility and sense of humour always a plus.

**Knowledge, Skills**
- Technical aptitude with excellent computer skills including Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
- Familiarity with Customer Relations Management (CRM) systems a plus.
- Excellent written and oral communications skills.
- Ability to present with confidence and impact
- Strong organisational and time management skills.

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

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