Service Desk Team Lead
4 weeks ago
This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.
Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12.
In this position you will be responsible for managing the Service Desk ticket system, ensuring processes and best practice are followed, executed correctly and improved. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues. You will also act as a point of escalation to other team members as well as assisting less experienced colleagues.
**Qualifications**
Experience Requirements:
- Proven experience collaborating within an IT support function
- Solid experience leading solves with incidents, requests and changes
- Able to communicate and manage stakeholders at all levels
- Adaptable with strong judgement skills
- A systematic thinker
**Additional Information**
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food
- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
**#LI-Hybrid**
**#HP
-
IT Service Desk Team Lead
2 days ago
Bath, United Kingdom Rise Technical Recruitment Full timeIT Service Desk Team Lead Bath £Competitive + Progression + Bonus + Up to 9% Matched Pension + 33 Days Holiday + Private Medical + Additional Benefits Excellent opportunity for a Service Desk Team Lead or similar to join a world-leading manufacturing business offering superb progression routes throughout the business, the chance to grow and develop your...
-
IT Service Desk Team Lead
1 day ago
Bath, Bath and North East Somerset, United Kingdom Client Full timeIT Service Desk Team Lead Bath £Competitive + Progression + Bonus + Up to 9% Matched Pension + 33 Days Holiday + Private Medical + Additional BenefitsExcellent opportunity for a Service Desk Team Lead or similar to join a world-leading manufacturing business offering superb progression routes throughout the business, the chance to grow and develop your own...
-
IT Service Desk Team Lead
2 days ago
Bath, United Kingdom Client Full timeIT Service Desk Team Lead Bath £Competitive + Progression + Bonus + Up to 9% Matched Pension + 33 Days Holiday + Private Medical + Additional BenefitsExcellent opportunity for a Service Desk Team Lead or similar to join a world-leading manufacturing business offering superb progression routes throughout the business, the chance to grow and develop your...
-
Service Desk Team Lead
2 weeks ago
Bath, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
-
Service Desk Team Lead
2 weeks ago
Bath, United Kingdom Rotork Full timeJob DescriptionThe following information aims to provide potential candidates with a better understanding of the requirements for this role.This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway...
-
Service Desk Team Lead
2 weeks ago
Bath, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
-
Service Desk Team Lead
2 weeks ago
Bath, United Kingdom Rotork Full timeJob DescriptionThe following information aims to provide potential candidates with a better understanding of the requirements for this role.This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway...
-
Service Desk Team Lead
4 weeks ago
Bath, United Kingdom Rotork Full timeJob DescriptionCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway...
-
Service Desk Team Lead
4 weeks ago
Bath, United Kingdom Rotork Full timeJob DescriptionJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the...
-
Service Desk Team Lead
3 weeks ago
Bath, United Kingdom Rotork Full timeJob DescriptionCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway...
-
Service Desk Team Lead
1 month ago
Bath, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
-
Service Desk Team Lead
1 month ago
Bath, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
-
Service Desk Team Lead
1 month ago
Bath, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
-
Service Desk Team Lead
1 month ago
Bath, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
-
Service Desk Team Lead
1 week ago
Bath, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
-
Service Desk Team Lead
1 month ago
Bath, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
-
Service Desk Team Lead
2 months ago
Bath, Somerset, United Kingdom Rotork Full timeThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork. Reporting to the Service Delivery Manager, this...
-
Service Desk Team Lead
1 week ago
Bath, UK, Bath & N E Somerset, United Kingdom Rotork Full timeJob DescriptionThis is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.Reporting to the Service Delivery...
-
Service Desk Team Lead
3 weeks ago
Bath, Somerset, United Kingdom Rotork Full timeJob Description Job Description This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork. Reporting to the...
-
IT Service Desk Team Leader
2 weeks ago
Bath, United Kingdom Bath Spa University Full time**Description**: We are currently seeking an IT Service Desk Team Leader, who will be responsible for overseeing and managing the day-to-day operations of the Service Desk Analysts at Bath Spa University. **About the Role**: As IT Service Desk Team Leader, you** **will act as a bridge between front-line support and the Senior Service Desk Analysts, Service...
