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Head of Homelessness Prevention and Assessment
2 months ago
**Job Description**:
Role: Head of Homelessness Prevention & Assessment + Initial 6 months
Reports to: Assistant Director of Housing Management
Area: The Economy Housing Management Services
**Role purpose**
To ensure, through appropriate strategic governance and operational leadership that the service meets the current and future business needs of the Council statutory and non-statutory service provision for the services.
To have overall strategic responsibility to deliver high quality housing advice and assessments, homelessness and prevention, rough sleeping, link support services, developing corporate policies and strategies for the services whilst ensuring that the organisational goals, corporate vision, and statutory obligations are met at all times.
To lead a comprehensive prevention, assessment and advice service for all applicants in housing need, ensuring appropriate accommodation is identified together with any relevant support. To comply with the Council’s policies, statutory and legislative duties, and current case law.
To provide strategic and operational direction for the support of vulnerable clients engaging with the corporate partners and other council departments to deliver an effective service.
To lead on strategic analysis and policy for the services, using business intelligence and service transformation to improve, monitor and review the services policies, processes, and procedures.
To be responsible for overall budget management for the services using business intelligence, benchmarking data to deliver services which are value for money and completing monthly budget returns and forecasts for the service.
To provide good leadership at strategic and operational level to managers and staff setting SMART objectives for managers and staff linked to the service plan, program of projects and service improvements for the services and to monitor and analysis of statutory KPI’s to deliver an efficient and streamlined services in line division business plan priorities.
To develop, monitor and evaluate systems of risk management to deliver safe, effective and efficient housing advice, homeless, rough sleeping commissioning and link support services through different customer access channels by face to 2 face reception, telephone, other digital channels and admin function to residents ensuring excellent resident experience and high levels of customer satisfaction for all services provided.
To work closely with the Assistant Director of Housing and Senior Managers, advise and implement strategic policy changes and act as lead officer on relevant legal issues related to the service areas.
To develop and maintain links with external partners and agencies including voluntary organisations and neighbouring Local Authorities - implementing and monitoring the “Duty to Refer.”
To deputise for the Assistant Director Housing Management as and when required.
**DESCRIPTION OF DUTIES**:
Responsible for working closely with the Assistant Director, Housing Management to deliver continuous service improvement, transformation and innovation and identification of developmental opportunities.
Good people management and leadership skills who is self-motivated to provide line management and strategic direction to managers directly managed and have responsibility for the services, carrying out annual appraisals, 1:1s, training and development needs and SMART objective setting in line with Corporate and Departmental procedures.
To manage the overall workload, staffing, financial and other resources of the service to ensure the most effective use of resources consistent with Council policy and priorities and relevant legislation.
To administer, by authority of the Council through the Scheme of Delegation, all functions, duties and powers under housing legislation and relevant caselaw, as they relate to homelessness and housing needs including assessment and reviews.
To analyse and report on performance in accordance with statutory and non-statutory services KPI’s and LPI’s linked to Service and Departmental Business Plan. Set and manage the achievement of service targets as set out in the current Service Plans for the areas responsible for and Service Level Agreements and operational performance targets.
To lead on strategic management of the Council’s Housing Register, developing service models to deliver a fair and transparent process, contributing to housing policy and procedures.
To lead on needs assessment and complex cases panels, including the risk assessment of ex-offenders for public protection and re-housing under welfare guidelines.
Achieve satisfactory quality in all aspects of the service’s work by ensuring that all staff adhere to procedures, policies and practices and that adequate numbers of staff are deployed to maintain a safe, effective and efficient service at all times.
To ensure that residents’ and customers’ confidentiality is maintained at all times and that policies, proce
