Pharmacy Receptionist

We are looking for an enthusiastic Pharmacy Receptionist to work as a key part of the pharmacy team within our modern automated, dispensary and distribution area. You will work on our busy Pharmacy Reception dealing with patients and members of the hospital healthcare team, as well as completing a variety of administrative tasks.

You must be able to demonstrate an enthusiasm in supporting innovation and delivering an excellent patient experience.

First point of contact for dispensary service to behave in a courteous manner towards patients and other staff at all times.

Receive prescriptions and other requests into pharmacy according to agreed procedures and deal with straightforward problems.

Answer dispensary telephone and resolve straightforward problems or pass on appropriately.

Collate, file and prepare for archiving completed prescriptions and request forms according to dispensary procedures.

Ensure all prescriptions types are entered onto computer tracking system (Webtracker).

Highlight urgent prescriptions to dispensary team when required.

Monitor the Prescription Tracking System (WebTracker) and advise the senior dispensary technician on prioritisation as appropriate.

Communicate directly with the ward discharge teams, and clinical pharmacy staff, around progress of discharge prescriptions.

Communicate with Porters and Volunteers to ensure a timely delivery of dispensed items to wards.

Replenish dispensary sundries such as bottles and cartons and order stock.

Return original packs to cupboards/shelves after dispensing. Ensuring that the dispensary is maintained to a tidy state.

Carry out routine stocktaking, monitor stock levels and maintain correct stock levels.

Be responsible for ordering stock and maintaining display of leaflets for outpatient waiting area.

Maintain the record of issue for hospital outpatient and FP10 prescriptions.

General house-keeping duties.

Located just off the M5 between Birmingham & Bristol, and the beautiful Cotswolds and Forest of Dean, GHNHSFT is one of the largest NHS Trusts in the UK.

Our Pharmacy Department operates across two main sites; Cheltenham General Hospital and Gloucestershire Royal Hospital (Gloucester), and offers opportunities for cross-site working in a full range of clinical and technical specialities.

Our large friendly Pharmacy team provides extensive services including an MHRA-licensed manufacturing unit supporting a large cancer centre, Independent Prescribing posts, dedicated clinics, enhanced Medicines Optimisation Technician/ATO roles, and multidisciplinary teaching to under/post graduate Medics, Nurses and Pharmacists from Birmingham, Bristol, and Bath University.

At GHNHSFT Pharmacy, we are committed to delivering the very best care for our patients and we strive to provide the whole team with the necessary skills and ongoing support to make a real difference to patient care.

We work closely with our partners in Primary Care to maintain and promote a Countywide Joint Medicines Formulary, prescribing guidelines, and local treatment pathways and provide support via our Medicines Information Service in addition to several innovative collaborative public heath projects.

Come and join us, and see for yourself what a difference you can make to patient care.

Dispensary

Under the supervision of the Senior Pharmacy Technician or nominated deputy:

- Act as the first point of contact for the dispensary service to behave in a courteous manner towards patients and other staff at all times.
- Receive prescriptions and other requests into the pharmacy according to the agreed procedures and deal with straightforward problems.
- Answer the dispensary telephone and resolve straightforward problems or pass them on appropriately.
- Collate, file and prepare for archiving completed prescriptions and request forms according to dispensary procedures.
- Ensure all prescriptions types are entered onto the computer tracking system (WebTracker).
- Highlight urgent prescriptions to the dispensary team when required.
- Use the pharmacy system (EMIS) to confirm that medicines on prescriptions are in stock.
- Monitor the Prescription Tracking System (WebTracker) and advise the senior dispensary technician on prioritisation as appropriate.
- Communicate directly with the ward discharge teams, and clinical pharmacy staff, around progress of discharge prescriptions.
- Communicate with Porters and Volunteers to ensure a timely delivery of dispensed items to wards.
- Replenish dispensary sundries such as bottles and cartons and order stock.
- Return original packs to cupboards/shelves after dispensing. Ensuring that the dispensary is maintained to a tidy state.
- Carry out routine stocktaking, monitor stock levels and maintain correct stock levels.
- Be responsible for ordering and maintaining stock of additional labels.
- Be responsible for ordering stock and maintaining display of leaflets for outpatient waiting area.
- Maintain the record of issue for