Volunteering Co-ordinator

**Job pack**

Volunteer Co-ordinator

**Job Summary - Volunteer Co-ordinator**

**About the role**

We are recruiting a **Volunteer Co-ordinator **who will be a member of our volunteering team. The postholder will co-ordinate all aspects of the volunteer journey from recruitment and selection through to induction, training and supervision. You will work closely with the Volunteering Manager and other Volunteering Co-ordinator/s to deliver the Merton Befriending Service, which provides 1-2-1 support for some of Merton’s most isolated older adults. You will also support volunteer recognition events and produce volunteer communications.

**About you**

You are a dynamic, engaging people person with an interest in working with volunteers and supporting older people in your community. As a Volunteer Co-ordinator you will utilise your strong organisational and interpersonal skills to engage our team of volunteers and offer support to our clients accessing our volunteer-led services. If you have experience working with volunteers and a passion for helping others, then this may be the role for you.

**Job title**:Volunteer Co-ordinator

**Salary**: £24k-£28k pro rata

**Hours**: 37.5 hours per week

**Responsible to**: Volunteering Manager

**Based at**: Elmwood Centre/ Vestry Road offices, Mitcham, and hybrid working from home, frequent travel throughout the borough required

**Contract**: Fixed term until 31stMarch 2025

**Direct reports**: None

**Key result areas**:
**Volunteer Co-ordination**
- Deliver best practice volunteer management across all aspects of the volunteer journey - Recruitment, Induction, Training, Retention, Recognition & Exit
- Work with the Volunteering Manager and other Age UK Merton services/ teams to recruit skilled volunteers to roles across the organisation
- Develop and document role descriptions for all volunteer positions across the charity
- Deliver clear, informative and comprehensive induction processes for new volunteers
- Support a programme of ongoing training to enhance volunteers’ skills and knowledge
- Support retention processes through supervision, feedback and ongoing dialogue with volunteers
- With the Volunteering Manager, develop meaningful recognition opportunities through local, national awards, events and regular communications
- Capture volunteering data to monitor and evaluate the impact of volunteering for the organisation, supporting the Volunteering Manager to produce reports as required for the Senior Management Team, Trustees and funders
- Record timely and accurate information on the Customer Relationship Management (CRM) database, Charity Log
- As above to maintain Age UK Merton’s volunteering database in relation to the role and undertaking any other administrative duties as necessary

**Befriending service - client support**
- Conduct home visits to assess clients’ needs and build understanding of their requirements
- With the Volunteering Manager, match volunteers with compatible clients
- Provide volunteer support sessions, offering on-going training and support and ensuring that volunteers have an excellent volunteering experience
- Support the collection of quantitative and qualitative data and development of case studies
- Maintain strong working links with partners to ensure a cohesive approach and smooth working of the partnership to deliver the outputs and outcomes required
- Manage promotion of the service to outside agencies, especially any groups underrepresented on project outputs
- Understand the organisational process for raising safeguarding concerns and the route of accountability

**General**
- Establish good working relationships with all relevant stakeholders and liaise as required
- Comply at all times with the policies and procedures of Age UK Merton
- Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.
- Carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu
- Attend staff meetings and personal supervision and appraisal meetings
- Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets
- Act as a representative of the values, beliefs and principles of AUKM at all times
- Undertake any other duties that are requested and commensurate with the grade and remit of the post

**Person specification**

**Job title**: Volunteer Co-ordinator

**Criteria**

**Education and Training**

1

Educated to a good standard of education including English and Maths and willingness to undertake training and continuing professional development as required by the post

Essential

**Experience**

2

Co-ordinating volunteer recruitment, selection, and induction activity, ideally in a charitable settin