Specialist Adviser

1 week ago

Mitcham, United Kingdom Citizens Advice Merton and Lambeth Full time

Job description

**Hours**:Full time, Mon to Fri, (37.5 hours per week)

**Contract**: Permanent

**Location**: Based at CAML offices in Mitcham and Morden and outreach locations. The post-holder may be required to work anywhere in South London

**Salary**:£29,930 - £33,256 dependent on experience

**Annual Leave**: 25 days, Charity Day, plus public holidays

**Pension**: The charity operates a pension scheme

**The charity offers an employee assistance programme**

**Deadline: 6pm, Sunday 2nd June 2024**

**Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.**

We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role. If you are **passionate** about supporting individuals and families in need, **relish** supporting valued team members to reach their potential, have **minimum of one year Citizens Advice Adviser (post certification)** experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.

This role will support people with mental health difficulties referred by South West London and St George's Mental Health NHS Trust (SWLSTG) as part of their Community Transformation Programme. The service will support adults aged 18 years and over living in Merton who are experiencing mental health challenges and the carers of those individuals.

You will deliver a service providing advice for people that are referred from the Trust’s Single Point of Access (SPA) and other teams. You will manage an active caseload of people, providing a comprehensive advice and casework service to people experiencing mental health issues on issues such as benefits, income maximisation, debt and housing.

The service will also support people to access a range of opportunities in their community including services that support their social and emotional well-being, employment and volunteering opportunities and money and debt advice if needed.

The role will work in partnership with a team of health professionals and peer support workers, part of the role will be in supporting these professionals to identify where referrals are appropriate through feedback. Initial training will also be provided to all professionals on what outcomes we can achieve for service users.

**Principal Responsibilities**

**Advice and casework**
- Offer one off advice and casework (as applicable) to all clients referred via face to face appointments, online or telephone
- Ensure all clients are aware of the purpose and where to attend their appointment
- Ensure that all casework conforms to the Citizens Advice quality standards.
- Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
- Ensure that all work conforms to our systems and procedures.
- Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
- Being sensitive to clients’ needs and limitations to access support.
- Provide full budgeting advice and where necessary refer for specialist debt advice and casework
- Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels.
- Assist clients with other related problems where they are an integral part of their case and refer to other adviser/s (for example DRO intermediary) or specialist agencies as appropriate.
- Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.

**Project Management, co-ordination and partnerships**
- Attend health management meetings (e.g. the Daily Integrated Allocations Meeting (DIAM) for referral discussions)
- Establish and manage an effective referral process from the SPA team and other SWLSTG teams/roles (e.g. Older Peoples Mental Health Team OPMH
- Keep in touch with local issues, developments and changes in procedures of other agencies including SWLSTG, other health service and the local authority.
- Build relationships with peer support workers on the project
- Work to achievable targets in line with the criteria set by the funder.
- Refer clients to other advice services CAML offers and/or other local services for other associated issues e.g immigration advice
- Gather statistics and feedback in order to monitor and evaluate the service, ensuring that appropriate monitoring and data collection mechanisms are in place to demonstrate impact, outputs and outcomes and providing reports a

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