Customer Services Coordinator

1 month ago

Weybridge, United Kingdom March Recruitment Full time

**Customer Service Coordinator**
Fixed Term Contract (Maternity cover)
Salary - £25,000 - £28,000 PA

In this role you will provide excellent service to our client’s UK customers ensuring all queries and questions are resolved, order entry and credit processing and maintained.

**Customer Service Coordinator Responsibilities**
- Process all customer returns and exchange requests in an efficient and timely manner meeting the KPI’s
- Process all product complaints in an efficient and timely manner meeting the KPI’s
- Unpack all returns and Log returns and exchanges
- Liaise with customers and account managers for all return and exchange queries and the Smart Arch case
- Liase with customers, account managers and QARA for product complaints queries
- Issue credit paperwork and ensure have obtained the correct signatures before a credit raised
- Package and return ‘fit stock’ to warehouse
- Investigate rejected inter-company stock from warehouse deemed unfit stock
- Produce reports for required return information
- Provide supporting documents for audits
- Support Customer Service team where necessary
- Ad-hoc duties when requested by Manager

**Customer Service Coordinator Key competencies**
- Professional with proven ability to build appropriate relationships with external key customers
- Demonstrated problem solving and decision-making abilities
- Able to work well within a team and calm under pressure
- Results orientated and Adaptable/willing to take on new tasks
- Able to prioritise workload and work to deadlines
- Displays initiative and enthusiasm for their role and company

**Benefits**
- Pension
- Private Medical Insurance
- Dental Cover
- Medical Cash Plan
- Group Income Protection
- Life Assurance
- 25 days holidays + your birthday
- Employee Assistance Program
- Great offers on several consumer scheme

Consultant - Charlie Shepherd

**Job Type**: Temporary contract

**Salary**: £25,000.00-£28,000.00 per year

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: J13316LC

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