Customer Services Advisor
2 months ago
**DHL eCommerce UK is one the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.**
**Excellence. Simply Delivered. That is what we do.**
We are currently recruiting for a Customer Service Advisor based at our site in Norwich, Monday - Friday, on a 09.00-17.30. £23,593 annual salary.
Our team are responsible for delivering excellent customer service on all contacts through case management. Taking ownership for the investigation and displaying our four attributes, 'Can do', 'Passion', 'As One' and 'Right First Time'.
**Key responsibilities**:
- To ensure all communication with customers is in a professional and timely manner and resolved to the customer’s satisfaction using the appropriate channels.
- Managing corporate customer queries from start to finish, taking ownership and being responsible for resolution of the issue.
- Develop a full understanding of DHL eCommerce UK services and products and all relevant DHL eCommerce UK operating systems.
- Promote self-service and alternative products to new and existing customers.
- Attend regular meetings/briefs held by the Customer Service Manager. Contribute ideas to change and improve the customer experience and the performance of the team.
**Skills & Experience required**:
- Planning and organisation skills with the ability to multitask whilst working under pressure.
- Customer focus and attention to detail.
- Excellent communication and listening skills
**About Us**:
DHL eCommerce UK accredited Top Employer 2023 for the third year running along with being certified as a Great Place to Work.
Our attributes are the lifeblood of everything we do. We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment. We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mind-set and commitment to deliver ‘Right 1st Time’ for all of our customers.
As well as offering competitive salaries at all levels and in every area of the business, we also offer hybrid working and a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and well-being.
-
Customer Service Advisor
1 week ago
Norwich, United Kingdom World Fuel Services Full timeAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Driver / Customer Service Advisor
3 weeks ago
Norwich, United Kingdom FMG Repair Services Full time**Customer Service Advisor / Driver** **Salary**:£25,000 to £27,000 with company benefits and bonus This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Norwich. As a Customer Service Advisor you will be the face of our Bodyshop,...
-
Driver / Customer Service Advisor
1 week ago
Norwich, United Kingdom FMG Repair Services Full time**Customer Service Advisor / Driver** **Salary**:£25,000 to £27,000 with company benefits and bonus This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Norwich. As a Customer Service Advisor you will be the face of our Bodyshop,...
-
Customer Service Advisor
7 days ago
Norwich, United Kingdom World Fuel Services Full timeAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Customer Service Advisor
1 month ago
Norwich, United Kingdom Anglian Full timeJoin Our Team as a Customer Service Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.Key Responsibilities:As a Customer...
-
Customer Service Advisor
2 weeks ago
Norwich, United Kingdom Sequence HQ Full timeWe’re looking for a highly motivated** Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Norwich.** As a Customer Service Advisor you will provide** property management **and **tenancy administration support services **to branches,landlords and tenants. We offer a clear, defined career path, support to study...
-
Customer Service Advisor
2 weeks ago
Norwich, United Kingdom Connells Group Full timeWe’re looking for a highly motivated** **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Norwich.** As a Customer Service Advisor you will provide** **property management** **and** **tenancy administration support services** **to branches, landlords and tenants.** We offer a clear, defined career path,...
-
Customer Service Advisor
7 days ago
Norwich, United Kingdom Connells Group Full timeWe have a fantastic opportunity for a highly motivated customer service professional to join our established Licencing team based in the heart of **Norwich**. **£22,400** As a **Licence Coordinator/Customer Service Advisor**, you will be an integral part of a wider team providing an admin and operational support service to our landlords and branch network,...
-
Customer Service Advisor
6 days ago
Norwich, United Kingdom The Ardonagh Group Full timeCustomer Service Advisor - ARD996733 Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and...
-
Customer Service Advisor
1 month ago
Norwich, United Kingdom Anglian Home Improvements Full timeJoin Our Team as a Customer Service Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team. Key Responsibilities: As a...
-
Customer Service Advisor
2 weeks ago
Norwich, United Kingdom Anglian Home Improvements Full timeJoin Our Team as a Customer Service Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team. Key Responsibilities: As a...
-
Customer Service Advisor
3 days ago
Norwich, United Kingdom Jarrold Logistics Full time**Customer Service Advisor** **Full time - 40 hours over 5 days** A fantastic opportunity has arisen for a full-time Customer Service Advisor to join the fantastic Jarrold Logistics team at our Distribution Centre in Long Stratton. Our Customer Service Advisors are often the first point of contact with our customers and therefore ambassadors for the...
-
Customer Service Advisors
3 weeks ago
Norwich, United Kingdom Cotswold Company Full time**Job reference** TCC000366 **Date posted** 01/05/2024 **Application closing date** 15/05/2024 **Location** Hybrid / Norwich Office **Salary** £24,648 **Package** great benefits **Contractual hours** 39.5 **Basis** Full time **Job category/type** Customer Services **Attachments** Customer Care Advisor JD July 2023.pdf **Customer Service...
-
Customer Service Advisor
3 weeks ago
Norwich, United Kingdom Adrian Flux Insurance Services Full timeThis role will be telephone-based dealing with mostly incoming telephone enquiries. Your duties will involve offering our customers a complete customer care package. This will cover a wide range of subjects in connection with our customers’ insurance, with an emphasis on helping customers with their policy enquiries.Customer Service Advisor: £22,000 –...
-
Customer Service Advisor
2 weeks ago
Norwich, United Kingdom Adrian Flux Insurance Services Full timeThis role will be telephone-based dealing with mostly incoming telephone enquiries. Your duties will involve offering our customers a complete customer care package. This will cover a wide range of subjects in connection with our customers’ insurance, with an emphasis on helping customers with their policy enquiries.Customer Service Advisor: £22,000 –...
-
Customer Service Advisors
3 days ago
Norwich, United Kingdom Flagship Group Full timeDo you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it. Our people and our...
-
Customer Service Advisor
2 weeks ago
Norwich, United Kingdom Anglian Home Improvements Full timeJoin Our Team as a Customer Service Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.Key Responsibilities:As a Customer...
-
Customer Service Advisor
2 weeks ago
Norwich, United Kingdom Anglian Home Improvements Full timeJoin Our Team as a Customer Service Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.Key Responsibilities:As a Customer...
-
Customer Service Advisor
2 weeks ago
Norwich, United Kingdom Anglian Home Improvements Full timeJoin Our Team as a Customer Service Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, vibrant environment? If so, we have the perfect opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Service Advisor to join our growing team.Key Responsibilities:As a Customer...
-
Customer Service and Sales Advisor
3 weeks ago
Norwich, United Kingdom Certas Energy UK Limited Full timeAre you a Customer Service Advisor or Sales Advisor looking for a new challenge? We are looking for Customer Service and Sales Advisors to join our vibrant domestic fuel sales team. This is a permanent full-time position, working 37.5 hours a week Monday - Friday. As a Customer Sales Advisor for Certas Energy you’ll have access to: - Competitive rates...