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Customer Service Advisor

4 months ago

Norwich, United Kingdom Adrian Flux Insurance Services Full time

This role will be telephone-based dealing with mostly incoming telephone enquiries. Your duties will involve offering our customers a complete customer care package. This will cover a wide range of subjects in connection with our customers’ insurance, with an emphasis on helping customers with their policy enquiries.

Customer Service Advisor: £22,000 – £24,000

Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.

Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.

Bonuses: up to £350 per month subject to performance

Location:

We have 3 offices to choose from:

East Winch, PE32 1HNNorth Lynn, PE30 2HZNorwich, NR1 4GA

100% remote/home working roles, or a hybrid role between office and home working, are also available throughout the UK.

Requirements:

We’re looking for people who enjoy interacting with a variety of different people and are comfortable doing so over the telephone. You’ll need to be a motivated, committed and reliable individual who thrives on going the extra mile for customers.

Successful applicants must also be customer focused and able to work in a high paced, versatile and dynamic team. Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential.

The Role:

Your duties will involve offering our customers a complete customer care package. You will deal with mostly incoming telephone enquiries covering a wide range of subjects in connection with our customers’ insurance. These may include: providing quotations for motor, commercial and household insurance; renewing customers’ policies; discussions about outstanding paperwork or payments; processing changes customers may wish to make to their policies; cancellation requests and dealing with general customer enquiries. Successful candidates will receive full training on: our range of products, how best to meet our customers’ requirements and how to use the computer system.

Opportunities to earn generous bonus payments by reaching performance related targets are also available.

Hours of Work:

We pride ourselves on our flexible working benefits and the control it provides our staff. During the training process, you will work 32 hours per week, but once trained you can benefit from our flexible working hours, as outlined below.

Flexible Working Hours:

We offer flexible working, enabling staff to create their own working pattern. Once training is complete, staff work either 30 or 35 hours a week depending upon their working pattern chosen.

Hours must be worked during opening hours which are: Monday – Friday, 9:00am to 5:30pm and Saturday 9:00am – 3:00pm. Saturday working is optional. 

Career Opportunities:

Adrian Flux Insurance is a rapidly growing business providing plenty of career opportunities for the right candidate.

If you’re hungry for progression and would like to move into management, Adrian Flux Insurance could be just the place for you.

Be part of a successful team and help drive the company forward.

Staff Benefits:

Access to our market-leading flexible working package that provides a great life balanceA working week that consists of only 30 or 35 hoursHoliday allowance is variable depending on your working pattern but up to five weeks’ holiday (plus Bank Holidays) is availablePrivate healthcare insurance for those who have been with the company for 12 monthsThe ability to select your own pattern of workingRemote working optionsA transparent monthly bonus systemOptional paid overtime can be chosen on a weekly basisFull and extensive training providedExcellent promotion prospectsFantastic social eventsExcellent facilitiesFree parking (East Winch & North Lynn)Subsidised canteen (East Winch Only)Numerous competitions, daily, weekly and monthlyEmployee discounts which include gyms, restaurants and cinemasStaff app to track hours, enter competitions, get mental health support, and more