Customer Service Advisor

4 days ago


Wooburn Green, United Kingdom Paradigm Housing Full time

The Vacancy

As customers we all expect to be treated fairly with courtesy and respect; our issues to be taken seriously and problems resolved in good time. If you relate to this and want to work for a great organisation with a strong social purpose, then do read on
- ..

Do you have a passion for helping people, acute listening skills, empathy by the bucket load and a problem-solving brain able to create resolutions in a fast-paced computerised environment?

Come and work for Paradigm Housing Group in our Contact Centre where, as part of the team you will be helping us achieve our vision of “delivering homes that our customers can rely on and that helps them live well”.

The role is full time working 37 hrs per week, Monday to Friday between 8.00am and 5.30pm. With 2-3 days in the office and the remainder remote - or you can come into the office every day if that suits you better.

There will be opportunities for your own career development once you’ve ‘found your feet’ as many of our employees have moved into other roles around the business and have developed their careers. However, if that’s not what you want at the moment that’sjust fine, as we need our core team of experts too

About us

We are a values’ driven, ambitious organisation. We’re Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We are clearly focussed on the delivery of our five-year corporateplan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.

We offer a very generous package including the following:

- Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
- Annual Bonus potential
- Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
- Health Cash Plan - worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It’s free to add up to 4 dependent children aged up to 24yrs (if in f/t education)and
each
child is entitled to 50% worth of your allowance for each category
- Remote / hybrid working
- Up to 3 paid Volunteer days a year
- Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles
- Rewards platform
- Opportunities for career advancement
- Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)



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