Is&t Site Support Superintendent

3 weeks ago

London, United Kingdom Rio Tinto Full time

**IS&T Site Support Superintendent**
- Opportunity to work in a world class organisation
- Exposure to global operations, processes and stakeholders
- Fantastic benefits
- Based in London

**About the role**

**Finding better ways to provide the materials the world needs.**

We are looking for an **Information Systems & Technology Site Support Superintendent** for our London office with the aim of contributing to the IS&T customer service reputation by maintaining a high level of customer focused service through consistent delivery of professional and polite support.
- Coordinate and oversee Site Support services for our customers in London Headquarter operations and also in the EMEA region.
- Deliver end to end visibility of Rio Tinto’s Site Support Services from an operational perspective.
- Work collaboratively with various IS&T teams to ensure that first level support of their managed equipment and services is agreed and understood.
- Contribute to the Site Support roadmap for Rio Tinto, bring operational and support considerations together with technical and architectural considerations from other parts of IS&T and the broader business.
- Build and maintaining relationships with our key vendor partners.
- Lead our vendor partners to meet our requirements and identify and implement opportunities for cost savings.
- Ensure operational risk is well understood and controls are in place and maintained to mitigate or eliminate.
- Contributing to the IS&T customer service reputation by maintaining a high level of customer focused service through consistent delivery of professional and polite support
- Managing and aligning customer expectations against IS&T priorities to ensure all incidents and requests are managed in line with operational requirements
- Work with key contacts at the Business Unit level in order to gain a better understanding of their operating environments to ensure Service Support alignment.
- Managing complaints and escalations in a service-oriented manner.
- Commitment to Health, Safety and Environment (HSE) policies, procedures and activities.

**About you**
- A strong safety mindset
- Experience working on an Operations team.
- A Bachelor’s Degree in IT or equivalent
- Excellent communication skills, both written and spoken.
- Good relationship building skills
- A successful track record of vendor and contract management.
- Experience with coordination of resources.
- A broad understanding of IT equipment and systems.
- Working in the IT department of a global diversified corporation (desirable).

**About Rio**

Every idea, every innovation, every little thing the world calls ‘progress’ begins with a first step, and someone willing to take it: explorers, inventors, entrepreneurs. Pioneers. For nearly 150 years, Rio Tinto has been a company of pioneers -generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress.

Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminium -the world’s first to be certified “responsible” -helps planes fly and makes cars lighter. Our copper helps wind turbines power cities and our boron helps feed the world, and explore the universe. Our diamonds help us celebrate the best parts of life.

**Every Voice Matters**

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome -they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

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