Multi Skilled Civil Enforcement Officer

2 months ago

Wandsworth, United Kingdom Marston Holding Limited Full time

Vacancy ID:

- 032444
- Town:

- Wandsworth
- Closing Date:

- 10-Feb-2023
- Salary:

- 26070.00

**Senior Civil Enforcement Officer - Cycle/Foot (Parking) Location - Wandsworth, London SW18 £12.50 Per Hour.**

Do you enjoy, helping people and have great communication skills?

Do you have excellent customer service skills and enjoy being active?

If so, NSL are currently recruiting for a Senior Civil Enforcement Officer.

At NSL, our vision is to make the UK a safer, fairer, better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure. With over 4,000 colleagues in 250 locations across the UK we serve over 150 clients and 20 million citizens.

Senior Civil Enforcement Officers will be responsible for the efficient management of our parking enforcement teams and working proactively with the supervisor and our clients

**The role**:

- Managing a small Team and Individual performance to meet contract targets and KPIs.
- Provide on street support and training to colleagues via cycle or foot patrol.
- Provide constructive feedback and coaching with detailed improvement plans for CEO’s personal development.
- Conduct daily briefings to colleagues prior to deployment.
- Provide feedback to our client in response to client requests or service instructions.
- Proactively review processes and be responsible for implementing change when required to improve productivity, service levels and Customer and Client satisfaction.
- Working with the Operations Support Manager to drive own personal development.
- Work with the Team Leaders to ensure a quality service is provided on an ongoing basis.
- You will be required to work 40 hours per week, Monday to Sunday (including Bank Holidays). Shifts vary so flexibility for the role is essential.

**Is the role for you?**
- Previous supervisor/ management experience.
- Strong communication skills both written and verbal.
- Ability to work to manage multiple projects simultaneously
- Be innovative and able lead a change for improvement

**What we offer**
- 28 Days Paid Holiday (Inc Bank Holidays)
- Employee Benefit Scheme
- Including Cycle to Work Scheme, Childcare Vouchers & Discounts
- Regular overtime on offer.
- Flexible shift times.
- Flexible days of work each week.
- Training & development opportunities
- Employee Consultative Committee to represent the voice of colleagues
- We are an equal opportunities employer

NSL is Platinum accredited Investor in People (IIP)

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