Banking Operations

3 months ago

Exeter, United Kingdom Arbuthnot Latham Full time

***
- To ensure work is processed in an efficient and accurate manner, meeting SLA’s and Service Standards, whilst providing a work environment that generates positive energy, creativity and teamwork among employees. To ensure goals are achieved by conducting meetings, listening to issues and concerns across the team and setting a professional example by showing strong management/supervisory qualities. Support the team in processing all client requests and transactions with mínimal errors and within deadlines set.**Key Responsibilities**
- Management of staff
- Responsible for day to day supervision of Client Support Team members
- Writing and delivery of appraisals and review performance for direct reports
- Development of staff, including training plans where necessary
- Mentor and advise
- Assign and evaluate
- Organisation
- Ensuring all CST roles are covered
- Ensuring procedures are followed and kept up to date
- SLA’s and Service Standards are met
- Errors & Complaints are kept to a minimum, when they occur investigation and action taken to ensure not repeated
- Knowledge is shared
- Handling issues as they arise, providing excellent client service at all times
- Responsible for managing risks inherent to the role by diligently observing internal policies and procedures
- Project work
- Encourage and develop ideas to improve client service, including systems across the bank which may streamline processes and cut costs
- Ensure thorough testing has taken place
- Reflective procedures and processes are written

***

**General Administration**
- Sample checking of work
- Take steps to ensure daily completion of all tasks for CST
- Deal with Card queries
- Process the daily tasks from the paper and electronic diaries
- Deal with all enquires

**Person Specification**

***

**Knowledge / Experience**
- Ability (or potential) to act in a supervisory capacity
- In-depth knowledge of banking operational processes
- A good understanding of the heavily regulated banking environment
- A good understanding of Banking Systems
- Good competency in Microsoft Office

**Communication Skills**
- Effective written and verbal skills
- Able to give information and advice
- Confident working with senior management
- Able to maintain a high level of confidentiality, diplomacy and discretion

***

**Competencies**
- Problem Solving and Judgment
- Team Working
- Customer Focus
- Planning and Reviewing
- Communication and Confidence

**About Us**

***

**Work,Life and Benefits**

At Arbuthnot Latham we offer:

- Agile working (three days a week in the office)
- Competitive salary, pension & holiday allowance
- BUPA Health cover
- 4x Life Assurance
- Discretionary bonus
- Market leading maternity/paternity and menopause policies
- Flexible benefits
- Income Protection Scheme

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