Operational Support Team Administrator

3 months ago

Lichfield, United Kingdom Voyage Care Full time

The Coordinator will be responsible for fielding calls from Care Staff, this service will operate for 365 days of the year during weekends and bank holidays. Hours of work will include shifts from 6am to 10pm, 16.5 hours per week. This will be predominantly working from home, with occasional days in the office in Lichfield.

The role will require coordination of the care delivery team to ensure provision of commissioned services to the people we support and be the first point of contact for day to day operational requirements of care team.
- **Key Responsibilities**:_
- Assisting in the management of incoming calls and ensuring all communication coming to the branch is captured/logged and passed to the correct person to deal with.
- Monitor and maintain the electronic call monitoring system with incoming and outgoing times.
- Complete and maintain monthly schedules for your support packages in line with deadlines. Ensure your support team have appropriate shifts allocated and any gaps in schedules are filled with an appropriate support worker as soon as possible.
- System maintenance related to schedules and support packages ensuring hours and shift patterns are always correct and any ended packages have been removed from the system
- Involvement in setting up of a new package/system set up
- Create Employee’s and maintain data base.
- Manage Annual Leave and the upkeep of the system to ensure that all AL is correctly documented.
- Participate in the on-call service on a rota basis and ensure accurate recording
- Fill gaps in rotas in emergency situations where you have the necessary skills, experience and appropriate training.
- Assisting in the management of monthly payroll process to ensure all support staff are paid for annual leave, training, hours worked, and mileage or expenses incurred, including overseeing and resolving any queries from staff.
- Comply with agreed SLA for create users and changes.

**Requirements**:
Experience of using a Windows PC, including software such as Microsoft Outlook and Excel.
Good problem-solving skills
The ability to handle pressure
Excellent verbal and written communication skills
Be willing to accept responsibility
Be a good team player
Be able to work as part of a small team (as few as 2 people at the quietest times)

Key characteristics for role: attention to detail, high level of accuracy.

In return you will receive a competitive salary, 23 days annual leave + bank holidays and your birthday off, life assurance, pension contribution and Voyage Care’s reward scheme.

**We are committed to safeguarding and promoting the welfare of the people we support. We are an equal opportunities employer.**

VCHHO

**Job Type**: Part-time
Part-time hours: 16.5 per week

**Salary**: £22,050.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Lichfield, WS14 0QP

Reference ID: VCHHO

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