Luxury Showroom Sales Advisor

5 months ago

Bury St Edmunds, United Kingdom Quorn Stone Full time

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

**The role**

**Key responsibilities**

**Additional responsibilities**
- Answering incoming sales calls
- Making outbound calls to our customer database
- Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
- Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
- Updating the CRM system with relevant client information and daily activity
- Arranging samples to be dispatched
- Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
- Maintaining a clean and tidy showroom
- Providing drinks to customers during their appointments
- Confirming showroom appointments with customers prior to their arrival

**Skills required**
- Experience in a sales environment
- Experience in the luxury goods market (desirable)
- Knowledge of interiors (desirable)
- Extremely well organised and able to prioritise tasks
- Enthusiastic and hands on - this is a busy, fast-paced company
- Self-motivated with the ability to inspire those around you
- Strong customer focus
- Excellent communicator
- Minimum of 2 years sales experience
- Must have experience in using a CRM
- Familiar with Microsoft office

**What we offer**:

- A great place to work with a friendly and welcoming team
- Competitive salary
- Bonus structure
- Optional pension scheme
- Additional leave through years of service
- Sick pay after completion of probationary period
- Company events
- Employee discount
- Employee assistance programme
- Free on-site parking
- Purchase additional annual leave scheme
- Induction training
- Development opportunities

**Pay**

£23,000-£25,000 base salary plus bonus earnings

**Working hours**

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday - Closed

Days off will be Sunday and one day in the week.

Pay: £23,000.00-£31,200.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bury St. Edmunds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

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