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Welcome & Service Assistant

3 months ago

Winchester, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

**Hours**:Flexible hours available which includes weekend shifts; to be discussed at interview. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility, as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.

**Salary**:£10.78 per hour

**Contract**:Fixed Term Contract until December 2024, but with the possibility of extending further.

What it's like to work here:Winchester City Mill has stood at the heart of the historic city of Winchester, the capital of King Alfred's Wessex, since at least Saxon times. With a history of over 1000 years, Winchester City Mill is one of the oldest watermills in the UK.

Inside, you'll discover more about the mill's long and fascinating history and how we produce traditional stoneground wholemeal flour using the power of the River Itchen.

A variety of events throughout the seasons mean that you will always find there is something new to be involved in and to share with visitors. Working here you will truly feel that you are part of an inspired team who work together to ensure that our special places last forever.

Click here to learn more about this location.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 31/12/24)