Temp Guest Services Coordinator

2 weeks ago

Southampton, United Kingdom Norwegian Cruise Line Holdings Ltd Full time

**ABOUT US**

Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe.

Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee and boutique ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, the Panama Canal, Tahiti and the South Pacific in addition to the epic 180-day Around the World Voyages.

There is also a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally.

**BENEFITS**:

- Free car parking nearby
- Pension Scheme
- Development Opportunities, partnered with Dale Carnegie
- 6 weeks
- paid sickness
- 25 days paid holiday + 8 Bank Holidays
- Bus Discounts

**ROLE LOCATION AND CONTRACT**

This role will be office based on a 3:2 basis with Mondays & Fridays working from home.

This is temporary 1 year position covering maternity cover.

**LANGAUGE NEED**

**BASIC PURPOSE**

**POSITION RESPONSIBILITIES**:

- Responsible for selling and processing cruise bookings from travel agents and direct clients.
- Drive sales and provide high level of customer service.
- Show knowledge of the product.
- Book and amend flights using Sabre.
- Add hotels, transfers and shore excursions to bookings using NVS software.
- Liaise with other departments where necessary.
- Participate, where required in consumer events, exhibitions and ship visits.

**EXPERIENCE**

**KNOWLEDGE & SKILLS**
- Multi-task orientated.
- Computer literate: experience with Microsoft Office is essential.
- Travel industry and general geographical knowledge.
- Ability to work independently and as a member of a small team is paramount.
- Customer service or Sales background, preferable a minimum of two years’ experience.
- Clear and concise grammar in all written communications and booking notes.
- Organizational and problem-solving skills.
- Ability to perform under pressure.
- Strong communication skills with a professional telephone manner.
- Flexible and adaptable to company requirements.
- Flexibility to work Saturdays and Bank Holidays on a rota basis.

**Job Type**: Temporary contract
Contract length: 12 months

**Salary**: £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Southampton, SO15 2JU: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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