Customer Service Coordinator

3 weeks ago


Southampton, United Kingdom Think Specialist Recruitment Full time

How would you like to work for a national healthcare provider? A role in which you are making a huge difference to the wider team and in turn, benefiting the healthcare service being provided to patients.

We are recruiting for a Customer Service Coordinator on an initial 3-month temporary basis in this businesses site based in the SO30 3JB area of Southampton.

Ideally, we need someone that is good dealing with people and has fantastic communications skills, someone who can build relationships quickly, can multitask and isn't afraid of picking up the phone to speak to some of the hundreds/thousands of colleaguesyou'll be working with and helping to coordinate.

In this type of role, no 2 days will be the same, you'll find yourselves sometimes spending days focussed on admin and adhoc duties and others spent mainly on the phone to people trying to help find someone to fill or cover a shift.

As this role is on a temp basis, you would be starting the role on a weekly-pay basis, and you'd be on an hourly rate of £12.50 per hour. There is also a very good chance that for the right person this could lead into a permanent role too if that's whatyou are looking for.

This role is fully site based in Southampton, with free parking on site and a bus stop right outside the office.

You would be working a Monday to Friday, 9am to 5pm working schedule in the offices.

**Main duties to include**:

- Ability to deal with high volume internal and external customer enquiries and conflicting priorities.
- Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers.
- Ability to work on own initiative, within defined parameters, to manage time and workload effectively.
- Prioritising conflicting workloads.
- Awareness and curiosity of problem staking them back to the route cause for service improvements.
- Exceptional attention to detail.
- Resourceful and solution focused.
- Flexible approach to changing business needs.
- Confident in dealing with people at all levels
- Adaptable/Flexible
- Open to change
- Uses own initiative
- Motivated
- Can prioritise busy workloads
- Think outside the box and lead changes
- Resilient and resourceful

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration,customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.



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