Customer Service Agent

6 months ago

Dalcross, United Kingdom Skytanking Aviation Inverness Ltd Full time

Skytanking Aviation Inverness Ltd offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage and aircraft handling.

As a Customer Service Agent your role includes processing customers at the check-in desk with the tagging of baggage, checking validity of travel documentation (passports & visas),seat allocation, issuing boarding cards, collecting airline fees. To be fully conversant with the policy and procedures of our contracted airlines.

Flight boarding: checking of boarding passes, check all hand baggage complies with airline regulations. Flight arrivals: processing Customers from the aircraft to the terminal building in a safe and controlled manner, dealing with Customer queries including misplaced bags.

Office duties include telephone enquiries, flight administration, misplaced bags, flight enquiries and the update of the Flight Information Display Screens.

A driving licence and access to a vehicle is essential.

No agencies please.

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour plus variable shift allowance

Work remotely
- No

**Job Types**: Permanent, Full-time

**Salary**: £11.00 per hour

**Benefits**:

- Company pension
- On-site parking

Work Location: In person

**Salary**: £21,450.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Dalcross, IV2 7JB (required)

Ability to Relocate:

- Dalcross, IV2 7JB: Relocate before starting work (required)

Work Location: In person

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