Transition Consultant
5 months ago
**Please note this is an 18 month fixed term contract.**
The purpose of a Transition Consultant in the Prime team is to successfully onboard SMB customers into modern technical environments, such as, eCloud VPC. The role involves taking ownership of SMB customers which are transitioning from dedicated servers to eCloud VPC, providing support throughout and acting as an escalation point for customers, the program’s leadership team, and associated Account Managers. The role requires key stakeholders to be kept updated throughout, ensuring the successful and seamless transition to eCloud VPC.
**Your role in the team...**
- Ownership of the E2E customer relationship during eCloud VPC transition for Prime customers
- Define, own, and create processes to ensure the project team can report on customer migration progress
- Contribute to and own any customer quality issues during the eCloud VPC transition phase
- Drive continuous improvement for customers
- Act as a point of contact and escalation point for customers
- Contribute to final sign-off for acceptance of eCloud VPC transition into BAU service
- Ensure customers are successfully and effectively migrating to eCloud VPC, providing a seamless onboarding experience
**What we'll need from you...**
- Experience in the technology services industry as a Customer Success Manager, Customer Service Manager, Customer Onboarding Manager, or a similar role
- Strong knowledge and experience in change management, ideally in technical implementations and/or migrations
- Strong stakeholder and customer management skills
- Excellent communicator and proactive attitude, with an innate desire to put the Customer first
- Analytical thinker with tenacious problem-solving capabilities
- Experience of working within a team and/or project environment
**Why work for ANS?**
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative - and we do it like no other. We invest in our people. In training, development, health and more - we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
**What’s in it for you?**
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
**Company benefits**
- As standard: 25 days’ holiday, plus you can buy up to **5 more** days
- **A little extra**:we’ll give you your** birthday off, **and an extra** celebration day **for whatever you want **Tying the knot?** You get 5 days’ additional holiday in the year you get married. Oh, and 5 **volunteer days**
- Private health insurance
- Pension contribution match and 4 x life assurance
- **Flexible working** and **work from anywhere** for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events - get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
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