Administration Manager Lifesight

3 weeks ago


Redhill, United Kingdom WTW Full time

You will need to have excellent knowledge of UK based pensions along with previous people management experience as you will be responsible for managing a small team.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team,role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

**The Role**
- Responsible for the quality and performance objectives defined by LifeSight and WTW
- Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service
- Ability to work with Operations Manager to make commercially focused decisions influencing both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service
- Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards
- Ensuring team productivity is at it optimum and is measured
- Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other

**The Requirements**
- Experience dealing with DC and/or DB occupational schemes is essential
- Self-motivated with a high level of initiative/drive
- A strong leader and negotiator, with good influencing skills
- People management experience
- Critical thinking to facilitate more in-depth discussions
- Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support the removal of escalated blockers.
- Organized, with the ability to time and diary manage including team prioritization
- Ability to thrive and drive delivery in a busy, demanding and changing environment.

**Equal Opportunity Employer



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