Operations Assistant
4 days ago
**Operations Assistant - Rewards**
**Location**: Milton Keynes
Our reputable client based in Milton Keynes is currently seeking an Operations Assistant to
work within their Rewards Operations Team and support the on-boarding, configuration, and ongoing management of programmes, whilst utilising their project management, financial, multitasking, and internal/external client management skills.
**Key responsibilities**:
- **Presentation of the EMEA Marketplace**
- Configuration and maintenance of Reward campaigns, Products, Suppliers, Banners, and all associated data, including close liaison with the Finance department to ensure correct pricing, troubleshooting issues and ensuring quality
- Follow, challenge, document and communicate strong processes to ensure data integrity is preserved whilst also maintaining the required flexibility that is needed within an agency environment, including but not limited to data import checking
- Compile, analyse and interpret data to assist with the provision of management information
- Support technical development of the Rewards System
- Support on internal projects
- **Service and Aftercare**
- Representing the company to client stakeholders across EMEA for a diverse client portfolio
- Supporting the on-boarding of new clients assigned to your portfolio
- Working closely with the technical and customer service departments around the world, troubleshooting system errors and escalations impacting participant’s experience
- Compiling clear and concise summaries and solution reports for both internal and external use. Sharing the learnings from each escalation in the interest of continuous improvement
- **Communications**
- Support the delivery of communications and reporting to the EMEA participants and key stakeholders
- Focus on driving redemptions made on the company’s Marketplace alongside Supplier Management Team
- Preparing reporting on redemption behaviour
- Working closely with the Supplier Management Team to establish communication opportunities
- **Controls and Finance**
- Working closely with the finance department to manage all financial aspects of the Rewards Operation’s client portfolio and product pricing.
- Reconciling cost allocations and working with the Finance Team to solve any issues
**Key experience**:
- Project management experience, including responsibility for meeting deadlines, reporting on progress
- Experience of working with technology and systems i.e., websites or ecommerce platforms
- Experience of working with and analysing data
- Excellent IT literacy, including good knowledge of MS Word, PowerPoint, Excel, Access, and Outlook
- E-commerce/retail/redemption reporting experience ideal but not essential
FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
Our sector experience includes working with a range of business-to-consumer (B2C) and business-to-business (B2B) companies within the Communications, Technology, Media, Leisure, Consumer Goods, Retailing, Food & Drink and Health & Beauty sectors for bothClient and Agency side throughout the UK.
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