Helpline Administration Support

4 weeks ago


Sutton Coldfield, United Kingdom Supporting Futures Consulting Ltd Full time

**Role:

- **Helpline Administration Support

**Based:

**Birmingham

**Rate**:

- £12ph umbrella

**Start Date:

- **ASAP

**Duration:

- **Temp to Perm

**Hours**:

- Full Time 37.5 hours

Our client, a specialist Domestic Violence charity based in Birmingham is looking to recruit a Helpline Administrator to provide support and immediate safety planning to survivors (adults 18+), professionals, and 3rd party callers on the Helpline and wheninitially referred into service.

Synopsis of duties:

- Inputting referrals onto secure information system (INform)
- Carrying out referral assessment checks.
- Assist with the MARAC process for the team - researching case logs and preparing
research for the team to present at meetings.
- Supporting team members with reporting and administrative tasks (data reports, rotas, team calendars)
- Make appropriate referrals to the Medium and High-Risk Support Service
- Navigate and signpost Survivors, professionals, and 3rd parties to other services
- Share information safely and securely to ensure confidentiality and compliant with Data Protection legislation and GDPR compliance
- Ensure that Adult and Children’s Safeguarding Policies are adhered to, and that statutory Safeguarding Procedures are utilised where appropriate

Essential Requirements:

- Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately
- Experience of working with victims of domestic abuse in a professional capacity

Futures Consulting acts as both an employer and an agency.


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