Station Support Assistant

2 months ago


Grantham, United Kingdom Manpower Full time

As a Station Support Assistant you'll be involved in helping to ensure the safety and security of customers, colleagues and the overall station environment. Nothing will be too much trouble for you as you provide our customers with whatever assistance theyneed, whether this is helping with luggage, dealing with complaints or answering questions about timetables.

You'll provide a consistent and high-quality customer experience for our customers in a front line role as they enter and leave the station.

You'll also provide any assistance as required - whether it's providing directions, helping customers with mobility issues or with luggage - all with a smile We're looking for friendly and proactive people that are able to balance safety and customer serviceat all times.

If you think this sounds like you then this may be your perfect job Do you have what it takes? To make it as a Station Support Assistant, you need to:

- Have a professional approach to your work
- Be passionate about providing amazing customer service

Be proactive, having a genuine desire to delight customers
- Have first class interpersonal skills
- Love the buzz of a busy environment, being able to keep your cool under pressure
- Be safety conscious - able to spot and anticipate risk It's important to note that this is not your standard 9-5 job.

There will be early and late shifts including some weekends, working in rotation - so flexibility is essential.



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