E-rostering Officer

7 months ago


Brighton, United Kingdom Sussex Community NHS Foundation Trust Full time

Maintain databases, contribute to the test of planned upgrades and maintain user accounts and system rights. Investigation, reporting and resolution of faults and issues, escalating to line manager as required. To provide first and second line support to system users regarding all aspects of the software, including user accounts, payroll queries, contractual changes and roster policy. Exercise judgement and initiative in referring issues to relevant partners in the absence of their senior colleagues.

Advising on the most appropriate tools and reports for system users, and how to access these. Contribute to and develop a knowledge centre for the use of the system. To be aware of the NHS Agenda for change terms and conditions of employment and to ensure that the working patterns in the system are compliant. Working closely with their line manager to ensure the Trust obtains maximum benefit from the ongoing utilisation of the system through a programme of education and sharing of best practice.

Active involvement in the systems development, implementation and facilitation for successful change and benefits realisation across the organisation. The post holder will support the roll out of any future modules which may be added to the e-Rostering system. To be aware of any potential canges to Trust processes and workflow and to report up any impacts this may have on the system. To liaise with other team member to ensure a consistent service approach is maintained.

Provide data on an ad hoc basis as required by senior managers, clinicians, unit manager and their deputies including revising establishments and interpreting this into staffing demand. Deal with issues quickly as they arise, using creativity to find workarounds and solutions to problems where the system might not quite meet their needs. Escalate issues to their line manager in a timely manner ensuring good record keeping is adhered to for audit purposes. Mentoring colleagues within the temporary workforce service to improve their skills and become effective team players.

Become conversant with and provide expert advice, guidance and training on the e-rostering system. Understand the clinical governance requirements for all areas to ensure rosters are being planned accordingly.



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