Guest Service Agent

6 months ago


Birmingham, United Kingdom Pentahotel Full time

Could you be our friendly face for pentahotel Birmingham?

pentahotel Birmingham is looking for dedicated professionals to join our friendly and well regarded Front of House team as Guest Service Agents, Nights. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed professional staff team or the console games being played in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.

You will ideally have experience within a similar role or have worked in customer service.

**Key responsibilities**
- Checking guests in and out of the hotel
- Dealing with guest enquiries
- Taking payments
- Liaising with the appropriate departments to maintain a high quality service for our customers
- Knowledge of OPERA
- Serving food and drinks to our guests

**Attributes**
- A warm, confident and friendly approach
- Self-motivated and enthusiastic
- Dedicated and committed
- Organised, methodical and fun
- Ability to keep calm under pressure
- Sound administration skills

**This is how we work together**
- A competitive salary
- An international working environment where you get to know other cultures
- An additional day off for your birthday
- Free 2 night stay each year in any Penta hotel
- Casual dress code

If this sounds like you, please get in touch. Your future with Penta Hotels begins here.

**Salary**: £22,464.00 per year

Schedule:

- Night shift

Work Location: In person

Reference ID: PB40


  • Guest Service Agent

    5 days ago


    Birmingham, United Kingdom Novotel Birmingham Birmingham Full time

    Novotel Birmingham Centre is looking for an enthusiastic person to join our team at the hotel. First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. This 4-stars hotel has 148 rooms and 8 meeting rooms and is...

  • Guest Service Agent

    7 months ago


    Birmingham, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Birmingham? pentahotel Birmingham is looking for dedicated professionals to join our friendly and well regarded Front of House team as Guest Service Agents, Nights. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the...

  • Guest Service Agent

    7 months ago


    Birmingham, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Birmingham? pentahotel Birmingham is looking for dedicated professionals to join our friendly and well regarded Front of House team as Guest Service Agents, Nights. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the...

  • Guest Service Agent

    7 months ago


    Birmingham, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Birmingham? pentahotel Birmingham is looking for dedicated professionals to join our friendly and well regarded Food & Beverage team as Guest Service Agent. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the...


  • Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    **The Grand Hotel, Birmingham**: **Night Guest Service Agent (24 hours)**: The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests. As Night Guest Service Agent you will bring your personality to provide a warm, friendly and generous service to our guests. The guest journey...


  • Birmingham, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Birmingham? pentahotel Birmingham is looking for a dedicated professional to join our friendly and well regarded team as a Guest Service Agent. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed...


  • Birmingham, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Birmingham? pentahotel Birmingham is looking for a dedicated professional to join our friendly and well regarded team as a Guest Service Agent. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed...


  • Birmingham, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Birmingham? pentahotel Birmingham is looking for a dedicated professional to join our friendly and well regarded Food and Beverage teams as a Casual Guest Service Agent. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed...

  • Guest Service Agent

    2 days ago


    Birmingham, United Kingdom Charles Hope Apartments Full time

    We are looking for a determined, professional and efficient individual to grow our existing guest services team. The role is to designed for us to provide better customer experience and assist in our company expansion plans in the UK and Europe. This is a full time roll over 4 shifts, 4 days on and 3 off. Shifts are fixed, 9am to 9pm. **Customer management...

  • Guest Service Agent

    7 months ago


    Birmingham, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Birmingham? pentahotel Birmingham is looking for dedicated professionals to join our friendly and well regarded Front of House team as Guest Service Agent. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually...

  • Guest Service Agent

    6 months ago


    Birmingham, United Kingdom Pentahotel Full time

    Could you be our friendly face for pentahotel Birmingham? pentahotel Birmingham is looking for dedicated professionals to join our friendly and well regarded Front of House team as Guest Service Agent. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually...


  • Birmingham, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Birmingham**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders, covering the...


  • Birmingham, United Kingdom Pentahotel Full time

    **GUEST SERVICES SUPERVISOR** pentahotel Birmingham is looking for a dedicated professional to join our friendly and well regarded Operations team as a Guest Service Supervisor. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambiance or the casually dressed professional...


  • Birmingham, United Kingdom Pentahotel Full time

    pentahotel Birmingham is looking for a dedicated professional to join our friendly and well-regarded team as a Guest Service Supervisor to lead and supervise the food and beverage department. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed...


  • Birmingham, United Kingdom Pentahotel Full time

    pentahotel Birmingham is looking for a dedicated professional to join our friendly and well-regarded team as a Guest Service Supervisor to lead and supervise the food and beverage department. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed...


  • Birmingham, United Kingdom Pentahotel Full time

    pentahotel Birmingham is looking for a dedicated professional to join our friendly and well-regarded team as a Guest Service Supervisor to lead and supervise the front of house department. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed...

  • Reservations Agent

    22 hours ago


    Birmingham, United Kingdom Hilton Full time

    This is a Part Time position - 24 hours per week on a permanent contract Applicants must be available to work on Wednesdays, Thursday and Fridays from 9am-5pm Rate of pay: £9.70/ hour **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for...


  • Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    **The Grand Hotel, Birmingham**: **Night Guest Services assistant**: The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests. As Night Guest Service Agent you will bring your personality to provide a warm, friendly and generous service to our guests. The guest journey is...


  • Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    **The Grand Hotel, Birmingham**: **Night Guest Services Assistant**: The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests. As Night Guest Service Agent you will bring your personality to provide a warm, friendly and generous service to our guests. The guest journey is...

  • Customer Service Agent

    23 hours ago


    Birmingham, United Kingdom Coople (UK) Ltd Full time

    **Customer service agent - No experience required - Work flexibly and get paid weekly** Are you looking to work flexibly, part-time, and want the ability to pick and choose when and where you work? Coopleare hiring office staff in Birmingham! We’re recruiting hundreds of customer service agents to work flexibly for Birmingham’s top office...