Service Scheduler
5 months ago
**Key Purpose of the Job**:
To organise and manage teams of service engineers’ daily diaries. To provide efficient planning of corrective, preventative and project works.
**Key Job Responsibilities**:
- Efficiently managing service engineer’s daily diaries
- Monitor and report engineer PDA utilization
- Monitor Awaiting parts, Parts in and Further action queues.
- Request parts as required and arrange re-attendance of further action calls
- Arranging new ETA with customer if joint meet fails
- Liaising with engineers to ensure deadlines are kept
- Chase part codes with REM or Supervisors
- Order plant hire where applicable
- Taking calls and booking maintenances and corrective calls, along with any other business enquiries
- Liaise with national accounts on projects
- Advise customers/ national accounts of ETA’s where required
- Meeting KPI’s, SLA’s and daily targets.
- Ensure all work is produced in a timely manner, well presented and error free
- Answer the telephone and taking messages where appropriate
- To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
- Ensure line manager and REM are made aware of developments, problems and other issues affecting the performance of service department
- Cover Scheduling administration duties as required
- Any other reasonable requests from Management
**Essential requirements for the job**:
- Excellent administration skills
- Excellent co-ordination skills and highly organised.
- Proven track record of good organisational skills (including time management, prioritising)
- Ability to work under pressure
- Excellent interpersonal skills and able to build and maintain relationships at all levels.
- Excellent communication skills - verbal and written.
- Be a good team player, willing to provide cover and support where necessary.
**Benefits**:
- Supportive and Collaborative Environment
- Company Health Care Plan
- Company Pension
- Life Insurance
- 25 days holiday plus Bank Holidays
- Development Opportunities
- Referral Scheme
- Employee Recognition Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
- Cycle to Work Scheme
- Wagestream - Get instant access to your wages through our financial wellbeing tool.
- When Kings carry out recruitment, we do so as an Equal Opportunities Employer. _
**Job Types**: Full-time, Permanent
Pay: £23,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Transport links
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Please provide me with a brief description on what scheduling experience you have
Work Location: In person
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