Tele Sales Advisor/ Receptionist

5 months ago

London, United Kingdom Adam Bernard Solicitors Full time

**Responsibilities**
- Greet and welcome guests as soon as they arrive at the office.
- Providing administrative support to staff.
- Directing visitors to the appropriate person, office, or legal service/
- Answering, screening, and forwarding incoming phone calls.
- Making phone call inquiries to book clients in for the relevant fee earner.
- Meeting sales targets for selected services.
- Communicating effectively and professionally with clients.
- Contributing to the continuous improvement of client services and sales processes by providing feedback and suggesting ideas for improvement.
- Maintaining up-to-date knowledge of our services, prices, promotions, and company policies to effectively communicate with clients in a timely manner.
- Ensuring that the reception area is tidy and presentable.
- Receiving, sorting, scanning and appropriately sending letters and deliveries.
- Maintaining office security by following safety procedures and controlling access at the receptionist’s desk.
- Ordering stationary, office supplies and maintaining an inventory of stock.
- Updating calendars and scheduling meetings.
- Performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

**Requirements and skills**
- Proven work experience as a Receptionist, Sales advisor, or a similar role administration or sales-relatedrole.
- Technical software abilities inclusive of the Microsoft Office suite and Microsoft Teams.
- A professional attitude and appearance.
- The ability to be resourceful and proactive when issues arise.
- Exceptional verbal communication skills with the ability to engage and persuade. potential clients over the phone.
- Proven track record in telesales or outbound sales, preferably in a law firm or professional services environment. Experience in selling legal services or knowledge. of the legal industry is a plus.
- Excellent organisational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- A bachelor’s degree in law, business, or arelated field.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, W1H 5NF: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: TSR001

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