Medical Receptionist

5 months ago

London, United Kingdom Medacles Full time

**About Us**

CosmeDocs is a range of private, specialist clinics spread across the United Kingdom, offering a wide variety of effective cosmetic treatments at highly competitive prices. Our journey started in 2007, from a single clinic in Harley Street, London, but we have since expanded and opened cosmetic clinical centres in Derby, Nottingham, Leicester, and Windsor in the UK, and an overseas clinic in Dubai and Pakistan. We offer a comprehensive range of aesthetic medicine procedures such as Botox, dermal fillers, skin peeling, micro-needling, PRP, prescription skin care, Hydrafacial, etc.

**Position Overview**:
We are seeking a dynamic and customer-oriented Receptionist with a passion for sales to join our team. As the first point of contact for our valued clients, you will play a pivotal role in creating a positive and lasting impression. In addition to your receptionist duties, you will utilize your excellent communication skills to engage and convert potential leads into satisfied clients through outbound calls.

**Job Duties**:
As a Receptionist with Call Sales Responsibilities at Cosme Docs, you will:

- Greet and welcome clients and visitors with a warm and professional demeanor.
- Answer and direct incoming phone calls to the appropriate departments.
- Schedule appointments, ensuring an efficient and organized booking system.
- Maintain a neat and organized reception area, ensuring it reflects our clinic's aesthetic and brand image.
- Manage client intake forms and ensure all necessary information is collected and entered into the system accurately.
- Process payments, issue invoices, and manage financial transactions using our electronic systems.
- Collaborate with the clinical team to ensure smooth flow of appointments and exceptional client experiences.
- Maintain and update client records and ensure confidentiality of sensitive information.
- Initiate outbound calls to potential leads who have expressed interest in our services.
- Utilize persuasive communication techniques to engage leads, address their queries, and ultimately convert them into booked appointments.
- Achieve and exceed monthly sales targets and goals while maintaining a customer-centric approach.
- Participate in regular training sessions to stay updated on our services, procedures, and sales techniques.
- Contribute to a positive and collaborative team environment, supporting colleagues as needed.

**Qualifications**:

- Previous experience in a receptionist role or customer service position is required.
- Proven track record of successful sales or call center experience is highly advantageous.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong organizational skills with a keen eye for detail.
- Proficiency in using electronic scheduling and payment systems.
- Ability to work in a fast-paced environment while maintaining professionalism and composure.
- Familiarity with aesthetic procedures and treatments is a plus.
- High level of empathy and ability to create meaningful connections with clients.
- Flexibility to work evenings and weekends as needed.
- Proficiency in Microsoft Office Suite and experience with CRM software is preferred.

If you are an enthusiastic individual who thrives in a customer-focused environment and has a knack for sales, we encourage you to apply. Join the Cosme Docs team and be part of our mission to enhance lives through aesthetics.

**Location**: 8 harley street London

**Employment Type**: Full-time

**Job Types**: Full-time, Permanent

**Salary**: £17,555.69-£28,065.46 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- London, W1G 9PF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical Receptionist: 2 years (required)

Work Location: In person

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