Graduate Client Services
20 hours ago
**Description**:
Commercial Banking
This role is pretty much what it says on the tin - these people would be dealing with queries/issues for GLCM’s
corporate clients. GLCM is essentially a service that offers it’s clients to enable them to move money around the globe quickly and efficiently, so the client service team steps in when they have an issue or an escalation.
Your responsibilities will include:
- Identify and introduce service enhancements to improve the overall client experience
- Resolves global client service issues and challenges as the final escalation point
- Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
- Maintain partnership with all client service teams
- Maintaining up to date knowledge on product and digital developments to encourage clients to use e-channel self-service tools
- Identify client requirements, working with Relationship Management (RM’s) and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC’s share of our client’s business
The base location for this role is Edinburgh Park, Edinburgh.
Knowledge & Experience / Qualifications (For the role - not the role holder)
- Degree educated or Industry Qualifications preferred but not essential
- Availability to undertake the travel required for this role, i.e. some domestic and overseas travel
- Experience working in relevant environment/s, i.e. client facing
- Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to our clients
- Self-awareness with confidence to work independently and take responsibility for own development
- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
- Contributed productively to team objectives, somtimes supporting and somtimes leading activities to achieve shared goals
- Experience of making timely and rational decisions, based on relevant information and experience
- Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
- A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
- Experience of building and managing complex relationships with significant clients
**Job Title**: Graduate Client Services
**Location**: Edinburgh, UK
**Job Type**: Permanent
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