Customer Service Specialist

3 weeks ago

Basingstoke, United Kingdom Kuehne+Nagel Full time

.
- ** Your Role **:To provide high levels of customer service and operational support to the branch client base by processing and monitoring Shipments.
- ** Your Responsibilities**:

- To efficiently process bookings from clients and overseas agents on to the system.
- Provide operational support for the Freight Account Managers when required.
- To liaise with all relevant parties throughout the shipment to organise the movement of goods
- To deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated
- To process sales and purchase invoices of the branch
- Working at all times to enable and develop a team culture
- Completing any reasonable task requested of you by your supervisor/manager in a timely manner.
- When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and
effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained

LI-NP2

**Your Skills and Experiences**:

- Excellent Customer Service skills
- Have a strong attention to detail and accuracy
- Demonstrating Drive + Commitment
- Fostering Collaboration + Teamwork
- Driving Business + Solutions
- Championing Innovation + Transformation
- Developing Self + Others
- Delivering Customer Excellence

**Good Reasons to Join **:If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.**A propos de Kuehne+Nagel***

Mit mehr als 80,000 Mitarbeitern an mehr als 1.300 Standorten in über 100 Ländern zählt Kühne+Nagel zu den global führenden Logistikdienstleistern.

Kühne+Nagel steht als Arbeitgeber für Chancengleichheit und wir engagieren uns auch im Hinblick auf Personen mit Behinderung für Diversität in unseren Teams. Wir glauben, dass Sie einen wertvollen Beitrag zu Kühne+Nagel leisten können und freuen uns auf Ihre Bewerbung.

CONTACT

Niven Pillay

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