Contractor Care

2 weeks ago


Manchester, United Kingdom G2 Recruitment Full time

**MAIN PURPOSE OF THE ROLE**:
G2V Recruitment Group are looking for a Contractor Care & Onboarding Co-Ordinator to join the G2 Team and support the business in the following areas: contract administration, compliance & onboarding, Contractor care.

**KEY RESPONSIBILITIES**:
**Contract Administration**:

- Upload signed contracts and other relevant documents on the CRM
- Process extensions of current contracts

**Compliance & Onboarding**:

- Ensure all contractors have received an activation link for the compliance portal Now We Comply and are able to log in
- Collect relevant compliance documents based on the service provider and country of the placement
- Carry out relevant compliance checks
- Flag non-compliance issues to the Legal Team
- Ensure document management of all contractors around compliancy-based issues is properly managed
- Understand Compliance regulation in all the areas that G2V trade
- Manage Data Services inbox processing GDPR queries and flagging complaints to the Legal Team

**Contractor Care**:

- Supporting the team in delivering service calls to all contractors when they start a new assignment
- Assist with contractors’ queries and be a point of contact during their onboarding process
- Send Welcome Pack / NWC info to new contractors
- Follow up calls to contractors to chase any outstanding compliance documents, ensure they have access to timesheet portal and are able to login
- Ensure the CRM is kept up to date and accurately reflect the status of each contractor

**PERSON SPECIFICATION**:
**Qualities/Skills**:

- Effective in both verbal and written communications and able to communicate confidently with contractors, clients, and internal colleagues
- Enthusiastic, proactive attitude, with a flexible approach and the ability of multi-tasking
- Flexibility and the ability to prioritise specific tasks when needed
- Ability to work in a fast-paced environment
- Good judgement and decision making

**Essential Criteria**:

- 1+ years of experience in a similar role within a Recruitment Business
- Previous experience in creating contracts and Contractor Care or similar Customer Service role
- Organisation and time management skills
- Good attention to detail
- Good knowledge of Microsoft Word, Excel, and Outlook

**BENEFITS**:

- Pension
- Employee Assistance Program
- Gym discounts
- Cycle to work scheme
- Gateway Discount Scheme
- Eye tests
- Flu jabs
- 1 day extra holiday for birthday
- Death in service
- Social events

IND4

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester City Centre, Greater Manchester: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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