Museum and Retail Assistan

2 days ago

Redditch, United Kingdom Rubicon Leisure Full time

**Grade 2**

**Salary £9.73 p/h**

**JOB DESCRIPTION AND PERSON SPECIFICATION**

**Job Title**:Museum & Retail **Reports to**:Museum Curator

Assistant

**Responsible for**:n/a **Department**:Museum

**Location**:Forge Mill **Work Pattern**:6 Hours per week

**Contract Status**:Permanent **Annual Leave**:23 days (pro rata)

**MAIN PURPOSE**

Reporting to the Museum Curator, the post holder will be required to work within Forge Mill

Museum Gallery and within the Museum shop at weekends. They will be expected to welcome visitors to the museum and provide information where required as well as providing gallery supervision and security for the exhibitions and exhibits.

The post holder will work within the museum shop, greeting customers, providing information and excellent customer service as well as making retail sales.

**KEY RESPONSIBILITY**

1. To be able to present information about local history and the museum site to visitors.
2. To carry out site checks when required.

3. To ensure that excellent customer service is being delivered at all times. Dealing with and recording any customer comment or complaint appropriately or referring to the appropriate manager as necessary.

4. To facilitate museum entry, orientating customers and assisting with any additional requirements they have as well as assisting with the purchase of retail items.

5. To promote the venue and its ongoing promotions to maximise sales opportunities and to provide relevant information to visitors, responding positively to customer enquiries.

6. To promote other products and services at Forge Mill and other Rubicon venues at all times.

7. To have a flexible approach to working arrangements, working bank holidays where required, supporting other areas of the site if needed and across the wider Rubicon
Leisure company on occasions.

8. To work in the museum, assisting customers and providing excellent customer service and advice if required.

9. To operate the Electronic Point of Sales equipment, carry out till checks and cash up as and when required, key holding as and when required and ensuring control and security of takings under the direction of supervisory staff.

10. To adhere to safeguarding procedures and report any concerns to the Catering and

Retail Supervisor, following the agreed reporting process.

11. To participate in training and development sessions when required to develop skills.

1

**PERSON SPECIFICATION**

**ESSENTIAL/**
**KNOWLEDGE & EXPERIENCE**

**DESIRABLE**
1. At least 6 months experience in a customer service role or relevant skills appropriate to a museum/retail environment. E

2. Appreciation and enthusiasm for museums/heritage E

3. Excellent communication skills and presentation, with an ability to impart E information in an appropriate manner.

4. Experience of delivering excellent customer service E

6. A flexible and independent approach to work E

7. Basic awareness of safeguarding principles D

8. Ability to work weekend days E

**Job Types**: Part-time, Permanent
Part-time hours: 6 per week

**Salary**: £9.73-£10.32 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- Day shift
- Weekend availability

Work Location: One location

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