Part Time Teller, Lakehurst, Nj

7 months ago

Manchester, United Kingdom Santander Full time

Part Time Teller, Lakehurst, NJ

Country: United States of America

Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a principal presence in the northeast U.S., Santander’s retail division serves nearly 2 million customers and more than 5% of small businesses in the US.

Our Tellers process face-to-face customer transactions for a variety of routine financial transactions.

**Responsibilities**
- Adheres to safe deposit box procedures/operations and guidelines
- Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions
- Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services
- Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
- Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals
- Validates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations

**Qualifications**
- High school diploma or equivalent (GED)
- 0-3 years; Cash Handling experience in a Retail or Banking environment
- Ability to adhere to policies, procedures, and instructions of management
- Ability to effectively ask questions and identify needs to enhance the customer relationship
- Detail oriented with the ability to function in a fast-paced and changing environment
- General Math skills
- Superior customer service skills
- Minimal physical effort such as sitting, standing, and walking
- Actively seeks information to understand customer needs
- Communicates clearly and precisely
- Listens carefully and asks questions to clarify understanding
- Displays a can-do attitude and willingness to learn
- Proactively clarifies one’s tasks and responsibilities
- Has basic understanding of organization’s flagship products and services
- Can identify the risk return of products and services
- Learns about and diligently follows established risk management policies, processes and procedures
- Learns new methods and procedures or modifies them to meet new standards Is positive about new approaches and methods resulting from change
- Works effectively in team settings
- Shows appreciation for others' help and lends a hand when needed to complete shared tasks

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