Helpline Assistant
2 weeks ago
**Job Title: Helpline Assistant**
**Location**:Edinburgh, EH8
**(office based)**
**Start date**:Monday 12th June 2023
**Contract**:6 - 8 weeks
**Shifts**:Mon to Fri, 9am to 6pm (40h)
**Salary: £28,000 p/a pro rata**
Adecco are currently recruiting for Helpline Assistants to help support the financial services of our client, a prestigious educational institution based in Edinburgh This opportunity would be perfect for those looking for some short-term summer work between studies, or for those who are pending the start of their next opportunity.
As a Helpline Assistant, you will ensure any user can get the support they require, either by providing this directly from the helpline, or by routing queries through to the most appropriate dept. The helpline has responsibility for ensuring user requests are being processed efficiently throughout their life cycle and that the end users gets the most appropriate support in a timely fashion.
**In your day-to-day work, you will...**
- Provide users with help, guidance, and updates on the progress of their issue, and process standard support requests in a timely fashion while
- Contribute to service planning to ensure the ongoing development and improvement of the helpline service
- Produce user documentation, update the Helpline knowledge-base and provide user training where required
- Manage calls coming into the Helpline, and deal with those at first line where appropriate.
- Escalate others to background support teams.
**About you...**
- Posses analytical and problem solving skills.
- Be user focused with a strong commitment to the provision of high quality customer service and service standards, including strong interpersonal and communication skills.
- Have a calm and methodical manner, capable of handling pressure and dealing with problems appropriately
- Accurate and numerate with a methodical and organised approach to work
- Be able to work flexibly in order to respond to shifting service needs
- Posses excellent time management skills
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Olivia Mullen
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