Customer Service Administrator

4 weeks ago

Warrington, United Kingdom Pearson Full time

**Overview**

Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.

Pearson provides a range of education products and services to institutions, governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.

Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centres in more than 175 countries.

**Key Responsibilities**
- Deliver the highest level of customer service to internal and external customers at all times.
- Undertake a variety of tasks associated with the high service delivery of our customers.
- Maintain all documentation and train others on key aspects of the role.
- Process all data in line with business standards and Data Protection.
- Contribute to the review, amendment and implementation of improved procedures, processes and standards that increase efficiency and effectiveness.
- To work as part of a team, under the direction of a Team Leader, to ensure we meet internal and external regulatory or statutory requirements and deliver high levels of customer service.
- Use SharePoint to understand and follow policies, procedures and work instructions.
- Ensure all Pearson VUE generic policies held on SharePoint are adhered to at all times. In addition to this be aware and adhere to specific Customer Service Centre guidelines.
- Cover other roles within the Customer Service Centre as and when needed.
- All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions.

**Key Activities**
- Provide responses to all contacts via written or verbal forms of communication.
- Input accurate customer information onto the relevant system.
- Contact other departments or utilise information as necessary to obtain and provide information as requested.
- Complete all requests received for non-standard accommodations.
- Assist in the training of new employees when needed.

**Essential Experience & Qualifications**
- Previous customer service experience.
- Excellent communication skills, both over the telephone and written.
- The ability to learn and articulate detailed information.
- Attention to detail.
- Ability to work within a team to meet team goals and objectives

**Working Arrangements**
- 37.5 hours working hours per week.
- Working hours are Monday to Friday 8.00Am to 5.00Pm excluding bank holidays. Various shift patterns are required within these hours.
- Hybrid working.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

**Job**: CUSTOMER SERVICE

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Req ID**: 10904

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