Customer Care Coordinator

3 weeks ago


Stockport, United Kingdom Amplifon Group Full time

**Customer Care Coordinator**
**Stockport**

**Hours: 15 | 3 days, 5 hours per day. Exact days to be confirmed however will be between Monday to Friday.**

**Salary: £10ph.**

**A Career to Be Proud Of....**

At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.

To help make this a reality, we create a culture within our teams to cross-functionally collaborate, recognise achievements and provide opportunities to grow and develop.

We are the global hearing specialist operating across 29 countries which gives us access to world-class devices, advice and services but also to unique international development opportunities

If you share our passion for Hearing Care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon.

**Responsibilities**

Our Customer Care Coordinators are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our Clinic Managers.

Reporting into the Clinic Manager, you will be responsible for:

- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit
- Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers
- Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with mínimal supervision.
- Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue
- Manage in-store CRM to the highest standards
- Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly (but not exclusively) visual merchandising, promotional campaigns and general appearance/cleanliness.

The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are met at all times.

You will also demonstrate:

- Computer literate including basic knowledge of Microsoft Word and Excel, with previous experience of working on internal databases or appointment booking systems preferred
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departments
- Self-motivated with the ability to work with mínimal supervision and take ownership to solve problems
- Have an understanding of and commitment to the Amplifon vision & values
- Strong organisational skills, and the ability to plan and prioritise your own workload

If you have experience with internal databases or appointment booking systems, that would be great However full training will be given during your induction


  • Care Coordinator

    1 month ago


    Stockport, United Kingdom Relish Care Recruitment Full time

    **Role: Care Coordinator** **Location: Stockport, Greater Manchester** **Salary: To £25,000 to £27,500 p.a.** Working with a well-established specialist, bespoke and high quality care provider we are looking to recruit a Care Coordinator to join their rapidly growing service. In this role, you will be responsible for managing and overseeing clients and...

  • Care Coordinator

    4 weeks ago


    Stockport, United Kingdom Absolute Care And Support (UK)Limited Full time

    Absolute Care is hiring for a Care Coordinator in the Stockport area. **As the Care Coordinator there are many varying duties that you would be required to undertake including**: - Assist in the day to day coordination of the care hours including arranging for emergency cover when required - Allocating care staff & ensuring rotas are in order, completed...

  • Care Coordinator

    1 month ago


    Stockport, United Kingdom Pennine Care NHS Foundation Trust Full time

    We are looking to recruit a Mental Health Practitioner -Care Coordinator to work in the Stockport Early Intervention Team. The Early Intervention a multi disciplinary team with staff from a range of professions including, mental health nurses, social workers, CBT therapists and support workers. The team has a dedicated Consultant Psychiatrist, Advanced...

  • Care Coordinator

    4 weeks ago


    Stockport, United Kingdom Pennine Care NHS Foundation Trust Full time

    Job overview Do you enjoy working in a compassionate environment, want to learn and develop new skills, enjoy working with a variety of service users, all with very different needs and work with people in crisis to help them with their recovery, then this job is for you! An opportunity has arisen for a Activity Worker to join our Psychiatric Intensive...

  • Care Coordinator

    1 month ago


    Stockport, United Kingdom Pennine Care NHS Foundation Trust Full time

    We are looking to recruit a Mental Health Practitioner /Care Coordinator to work in the Stockport Early Intervention Team. TheEarly Intervention teamare a multi disciplinary team with staff from a range of professions including, mental health nurses, social workers, CBT therapists and support workers. The team has a dedicated Consultant Psychiatrist,...


  • Stockport, United Kingdom Viaduct Care Full time

    **Main Roles & Responsibilities**: To work across the PCN to proactively identify and work with a specific cohort of people to support their personalised care requirements. Be available to patients with cancer, or their relatives, to ask questions and deal with problems that arise, linking in or signposting to services such as the hospital team, district...


  • Stockport, United Kingdom BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Stockport, United Kingdom Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Stockport, United Kingdom Anglian Home Improvements Full time

    We are currently seeking an Installation Coordinator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Installation Coordinator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.We're looking for a detail-oriented and customer-focused...


  • Stockport, United Kingdom Anglian Home Improvements Full time

    We are currently seeking an Installation Coordinator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Installation Coordinator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.We're looking for a detail-oriented and customer-focused...


  • Stockport, United Kingdom Anglian Home Improvements Full time

    We are currently seeking an Installation Coordinator to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Installation Coordinator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.We're looking for a detail-oriented and customer-focused...


  • Stockport, Greater Manchester, United Kingdom Smartway Healthcare Ltd Full time

    Smartway Healthcare are recruiting for a Field Care Supervisor must have level 3 or above. Our Field Care Supervisors take responsibility for ensuring our customers are receiving the care and support they need and deserve. The role is field-based in the Stockport/Tameside area which means you'll have regular touch points with our customers on a continual...

  • Caseload Coordinator

    12 hours ago


    Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Caseload Coordinator (Full time to work over a seven day rota) An exciting opportunity within the Stockport Discharge to Assess Team and Intermediate Care at Home. We need people who share our excitement, embrace different ways of working and are able to work flexibly across organisational boundaries. The Discharge To Assess element is multi-professional...

  • Activity Coordinator

    4 weeks ago


    Stockport, United Kingdom Harbour Healthcare Full time

    **Activities Co-Ordinator** **Hilltop Court Care Home, Dodge Hill, Heaton Norris, Stockport SK4 1RD** Do you have the oomph! to join our team? Harbour Healthcare are recruiting for an Activities Coordinator in Stockport SK4. Harbour Healthcare set high standards for resident care, and being an activities coordinator will mean that you are joining a team...

  • Sales Coordinator

    11 hours ago


    Stockport, United Kingdom Takepayments Ltd Full time

    **About the role**: A Sales Coordinator provides administrative sales support to both our field sales and telemarketing teams. Answering queries from customers and staff and providing support for the Telemarketing Team Manager. **Benefits of being our Sales Coordinator** - Excellent Basic Salary of £21,000 - Fantastic opportunity to earn £300pm...


  • Stockport, United Kingdom Viaduct Care CIC Full time

    Come and join the Social Prescribing Team here at Viaduct Care where you will have responsibility for proactively reaching out to, monitoring and coordinating care and well-being for a defined cohort of patients in primary care. You will be a key member of the primary care team, playing a critical role in engaging patients and using health coaching...


  • Stockport, United Kingdom Hilltop Hall Full time

    **Activities Co-Ordinator** **Hilltop Hall, SK4 1RD** **Harbour Healthcare** **£9.70 ph** **Full Time** Do you have the oomph! to join our team? Harbour Healthcare are recruiting for an Activities Coordinator in Stockport SK4. Harbour Healthcare set high standards for resident care, and being an activities coordinator will mean that you are joining a...


  • Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    To assist the Point of Care Coordinator to implement the Trust wide Point of Care (POCT) Guidelines. The post holder will work under both direct and indirect supervision on the wards and in the departments of the Trust that use Point of Care devices, and in the Pathology laboratories. Following training, they will become proficient in the use of these...

  • Repairs Coordinator

    2 weeks ago


    Stockport, United Kingdom Grassroots Recruitment Ltd Full time

    Repairs Coordinator Full Time Monday to Friday 9-5pm £25-£35k per annum We are a highly experienced building contractor servicing the insurance repair industry. We are based in Stockport and mainly work within the North West. This role is responsible for coordinating and supporting the management of the construction work associated to an insurance...

  • Repairs Coordinator

    2 weeks ago


    Stockport, United Kingdom Grassroots Recruitment Ltd Full time

    Repairs CoordinatorFull TimeMonday to Friday9-5pm£25-£35k per annumWe are a highly experienced building contractor servicing the insurance repair industry. We are based in Stockport and mainly work within the North West. This role is responsible for coordinating and supporting the management of the construction work associated to an insurance claim. You...