Front of House

3 weeks ago


Manchester, United Kingdom Urbanbubble Full time

**Salary: £21,000 - £25,000**

**Location: Salford M3 7DA -**

**Hours: 4 days on 4 days off (7:30pm - 7:30am)**

**Contract: Permanent**

**Role Summary**:
Based at our luxury residential developments you will form part of the facilities team as the face of the development, providing first class support for our residents, helping shape a vibrant culture within the building.

**What do we offer?**
- Enhanced annual leave including your birthday off and a day off when you buy your first house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub
- 23 days annual leave increasing with each year.
- Enhanced family leave policies, cycle to work scheme, enhanced sick pay.
- Employee Assistance Program and wellness workshops.
- much much more

**What will you do?**
- Meeting and greeting residents and any visitors
- Welcoming new residents and preparing new resident packs
- Key and parcel management
- Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
- Co-ordinate, instruct and allow access for services to the development
- Record, monitor and respond to any resident feedback
- Manage booking of meetings and event spaces for residents and external guests
- Clear and concise handover to day team arriving on shift
- Conduct daily building walks and monitor CCTV

**What are we looking for?**
- Experience in a customer-facing service role, but front desk or concierge experience is not necessary
- Night shift experience (preferred)
- Exceptional customer service skills and a natural people person who can quickly build rapport
- High organised and ability to make decisions under pressure
- Excellent communication and listening skills
- High level of attention to detail
- Confident with IT software and systems

**Life at UB**

We are a social bunch here at urbanbubble, we love Birthdays, Welcomes, Summer BBQ’s, Christmas Parties, away days and Good News Fridays

**We’re not your usual property company. We’re the North West’s leading property managing agent.**

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?

urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.


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