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Support Services Co-ordinator

7 months ago

Remote, United Kingdom Mitie Full time

**Job Purpose**

This is an exciting opportunity for an outgoing individual to join a friendly team based at home with occassional travel. You will work closely with the Support Services Team & Learning & Development Manager to provide daily co-ordination of tasks and reports.

**_ Responsibilities_**
- Maintain high level of customer service at all times.
- Provide daily support to the team, ensure queries are responded to in a timely manner.
- Provide support to the team with any reasonable requests.
- Ensure that all customer contacts are dealt with in a confident manner, in line with agreed processes, taking ownership to ensure effective resolution.
- Following procedures to identify the best course of action for the customer and company.
- Respond to customer requests within specific timescales in order to meet KPIs and SLAs.
- Deal with telephone queries promptly and in a professional manner.
- Accurately record all actions taken on the required systems to ensure a full audit trail.
- Analyse data to allow accurate reporting to be provided to Supply Chain on performance.
- Support in meetings with note taking and producing action plans.
- Produce reports following data analysis as required.
- Maintain training matrixes and report on completion.
- Arrange training sessions for the L&D manager and book when requested.
- Raise and request services as requested using Maximo and Coupa.
- Complete monthly overtime submissions for the contract ensuring relevant data is provided.
- undertake checks on payroll and reduce the number of queries for overpayments.
- Support with the roll out of the Symmetry access control and ensure records are kept up to date for the customer.
- Record information accurately in the Maximo system and any other systems required.
- Retrieve and record information in relation to scheduled services to support financial backing data.
- Liaise with customers, operational staff and management to resolve queries and issues. Maintaining contact with customers and staff to update job progress.
- Work as part of a team ensuring delivery of whole service and positively contributing towards achievement of service level, performance and deadlines.
- Maintain detailed statistical information, providing and updating reports as required.

**What we are looking for**

For this role, you need to be a team player, able to work in a busy environment. You will be responsible for dealing with the day to day administration tasks for the Support Services team. You will get the opportunity to learn and develop your business and customer service skills under the guidance of the team who have a lot of experience and knowledge to share.

You should have a proactive approach to delivering excellent customer service to stakeholders and be a strong team player, cooperative and willing to assist others and be able to adapt approaches to differing audiences.

You should be proficient in IT skills including MS Word and MS Excel, and comfortable with numerical reasoning.

Being well organised is essential along with the ability to multi-task, prioritise and manage competing demands and meeting deadlines and have excellent attention to detail and accuracy.

BPSS Security clearance will be required for this role.