Administrator and Receptionist

2 weeks ago

Margate, United Kingdom Chartwell House Care Home Full time

**Join Our Team as an Administrator and Receptionist (6 Months FTC) at Chartwell House Care Home by** **Boutique Care Homes**

Potential start date: July/August 2024

40 hours per week over 7 days.

This is a fixed term contract that requires flexibility with also working on some weekends.

We are seeking a Administrator and Receptionist to join our team in providing administrative and front of house support.

**About Boutique Care Homes**

Boutique Care Homes is a family-run care provider, we pride ourselves on providing compassionate care, with true family values, ensuring your loved one lives a fulfilled life, enjoying fresh, nutritious home-cooked food and a choice of activities and entertainment in their later life. Our team is dynamic and energetic, evolving with the times, ensuring safety and well-being come first, providing you peace of mind that your loved one is well cared for.

**Why Boutique Care Homes?**
- Competitive salary
- Company pension
- Free team lunches
- Free on-site parking
- Free employee expert counselling & support from qualified advisors, 24 hours a day, 7 days a week
- Refer a friend incentive scheme
- Blue Light Card discounts
- BCH quarterly recognition awards
- Long service awards

As Administrator and Receptionist your role is to maintain the utmost professionalism in administering our business, working hand in hand with the Home Manager to ensure the seamless operation of the care home while achieving our overarching business goals and objectives. You will take on the role of receptionist, to create a welcoming and compassionate first point of contact for visitors and telephone enquiries. Through your presence, we will project a professional and caring image that embodies the essence of our Home.

Your responsibilities extend to fostering a strong partnership with our Head Office team. You will proactively communicate all matters pertaining to the care home, ensuring that Head Office remains well-informed and connected to the home operations. Your contributions will play a pivotal role in maintaining a harmonious flow of information between our local team and the wider organisation.

**Key Responsibilities**
- Answer the telephone in a business-like and professional manner.
- Ensure all guests are met and welcomed to the Home in a warm and professional manner.
- To direct and support the Administration Assistant / Receptionist to achieve efficient front of house and administrative systems.
- Be responsible for the day to day running of the office.
- Keep up to date records with regard to the working time regulations for all members of team after the Home Manager has identified any members of team to whom this may be applicable.
- Log and keep up to date records of all team sickness and absence, updating HR team on any long-term absence and other absence queries
- Assisting with completion of show arounds when potential residents make enquiries as directed by the home’s Admissions Manager / Home Manager.
- Maintain up to date resident and occupancy records and ensure that Head Office are kept up to date with regard to all resident changes.
- Input any additional billing as required
- Have a full understanding of the Home’s recruitment and selection policy and follow the company’s Recruitment Process for all new starters.
- Timely completion of all HR associated documentation including offer letter, contracts, disciplinary/appeals notes, maternity documentation, sickness documentation, DBS & ISA checks and written references.
- Attend to daily correspondence and all other administration using word processing and spreadsheet packages as appropriate.

**Skills, Qualifications & Experience**
- Demonstrated ability to build rapport, handle sensitive situations with empathy, and maintain professionalism.
- Clear, methodical approach to work.
- Discretion and confidentiality.
- Adept at managing multiple tasks, schedules, and priorities while maintaining meticulous attention to detail.
- Ability to work using own initiative.
- Keen eye for detail, ensuring records, documents, and reports are accurate and well-organised.
- Proven administrative or type skills.
- Ability to work under pressure and meet deadlines.
- Ability to swiftly identify issues, analyse situations and propose effective solutions to ensure the smooth operation of the care home.
- Excellent verbal and written skills.
- Highly proficient in using Microsoft Office (PowerPoint, Word and Excel) and online systems (Enquiry Management, Payroll, Rostering, Care Records).
- Prior experience in an administrative role, preferably within a healthcare or equivalent setting.
- As a care home Administrator/Receptionist, your blend of skills, knowledge, and qualifications will be pivotal in creating an environment where residents' wellbeing is paramount, operational efficiency is upheld, and a compassionate atmosphere thrives.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: From £12.00 per

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