Field Support Executive

5 months ago

England, United Kingdom NCR Atleos Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
- Job Title: Field Support Executive
- Location: Remote
- Salary: £24,140.00 per annum
- Shift Pattern: 37.5 hour’s working week (Rotational shift work)

What is the role of a Field Support Executive?

As a Field Support Executive you will be working within a small team with other experienced professionals. The role includes dispatching jobs to our FSC team who are based in Serbia. You will also be handling a variety of queries from the FSC team as well as other departments. Some of the responsibilities include making outbound calls, mailbox management, liaising with various departments, tele-communication providers and field engineers about all aspects of our ATMs. Your role is to put into place a plan of action to ensure the lowest down time possible for any ATM. With upwards of 1.5 million individual transactions every single day this job is great for people who are able to multi task and think on their feet.

This role requires you to think outside the box and problem solve, escalating to appropriate management where guidance is required. You are required to work as part of a team as well as an individual to ensure that set KPI’s are achieved.

What will I be doing as a Field Support Executive?- Provide a personable and professional service, usually under pressure.- Handle a wide variety of engineering queries from across the UK.- Manage ‘Tickets’ on the in-house database, ensuring a high level of organization.- Processing Adhoc requests, managing resources and work to key processes.- Ensuring engineer queries and issues are followed through until completion.

Additional responsibilities/training:
- Problem solving following processes within a busy environment.- Multi-task and make key decisions.- Assisting our Customer Support Desk from time to time with taking inbound calls and engaging with our customers.

What Will I Need to Succeed as a Field Support Executive?- Good team player.- Exceptional verbal and written communication skills.- A passion for technology and innovation.- An understanding of technology and experience in MS Office including Outlook / Excel / Word to track work flow, daily tasks and assisting in personal organisation.- Excellent telephone manner and communication skills.- Monday - Friday hours between 7am - 6pm (1 in 4 weekends with 2 Lieu days).- Saturday 8am - 5pm & Sunday 9am - 4pm.- Working 2x bank holidays per year (days given back in lieu).

What benefits do I Get In Return?- £24,140.00 per annum.- 24 days holiday, rises to 25 after 5 years’ service.- Competitive defined contribution company pension with Fidelity.- 50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover.- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.- Employee life assurance.- Employer funded Income protection scheme.- Employee Assistance Programme, with 24/7 counselling service.- Access to MYGYM discounts for membership offers and discounts.- Access to a range of lifestyle discounts.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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