Field Support Executive

6 months ago

England, United Kingdom NCR Atleos Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
- Job Title: Field Support Executive
- Location: Remote
- Salary: £24,140.00 per annum
- Shift Pattern: 37.5 hour’s working week (Rotational shift work)

What is the role of a Field Support Executive?

As a Field Support Executive you will be working within a small team with other experienced professionals. The role includes dispatching jobs to our FSC team who are based in Serbia. You will also be handling a variety of queries from the FSC team as well as other departments. Some of the responsibilities include making outbound calls, mailbox management, liaising with various departments, tele-communication providers and field engineers about all aspects of our ATMs. Your role is to put into place a plan of action to ensure the lowest down time possible for any ATM. With upwards of 1.5 million individual transactions every single day this job is great for people who are able to multi task and think on their feet.

This role requires you to think outside the box and problem solve, escalating to appropriate management where guidance is required. You are required to work as part of a team as well as an individual to ensure that set KPI’s are achieved.

What will I be doing as a Field Support Executive?- Provide a personable and professional service, usually under pressure.- Handle a wide variety of engineering queries from across the UK.- Manage ‘Tickets’ on the in-house database, ensuring a high level of organization.- Processing Adhoc requests, managing resources and work to key processes.- Ensuring engineer queries and issues are followed through until completion.

Additional responsibilities/training:
- Problem solving following processes within a busy environment.- Multi-task and make key decisions.- Assisting our Customer Support Desk from time to time with taking inbound calls and engaging with our customers.

What Will I Need to Succeed as a Field Support Executive?- Good team player.- Exceptional verbal and written communication skills.- A passion for technology and innovation.- An understanding of technology and experience in MS Office including Outlook / Excel / Word to track work flow, daily tasks and assisting in personal organisation.- Excellent telephone manner and communication skills.- Monday - Friday hours between 7am - 6pm (1 in 4 weekends with 2 Lieu days).- Saturday 8am - 5pm & Sunday 9am - 4pm.- Working 2x bank holidays per year (days given back in lieu).

What benefits do I Get In Return?- £24,140.00 per annum.- 24 days holiday, rises to 25 after 5 years’ service.- Competitive defined contribution company pension with Fidelity.- 50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover.- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.- Employee life assurance.- Employer funded Income protection scheme.- Employee Assistance Programme, with 24/7 counselling service.- Access to MYGYM discounts for membership offers and discounts.- Access to a range of lifestyle discounts.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

  • Field Support Executive

    6 months ago

    England, United Kingdom NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. - Job Title: Field Support Weekend Executive -...

  • Field Support Executive

    6 months ago

    England, United Kingdom NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. - Job Title: Field Support Weekend Executive -...

  • Field Service Engineer

    3 weeks ago

    England, United Kingdom Holt Executive Full time

    Holt Executive are partnered with a leading design and manufacturing business with a cutting-edge product range that aids specific customer requirements, servicing a variety of markets across the globe including the Defence and Surveillance industries.They require a Field Service Engineer to provide field support to customers worldwide ensuring the stable...

  • Field sales executive

    4 weeks ago

    South East England, United Kingdom CITRUS CONNECT LTD Full time €100,000

    Top Sales Professionals - Earn £100k+ Helping Others! Our client, a renowned British company specialising in innovative home products like rise & recliner chairs and adjustable beds, is looking for talented Field Sales Executives like you! As a Field SalesExecutives, you'll guide customers through our innovative product range in their homes using a...

  • Partner | Executive Search

    4 weeks ago

    England, United Kingdom Neumann Executive Full time

    Neumann Executive specializes in board advisory services and executive search assignments. We operate across borders with a full scope direct search looking for the most exceptional executive talent possible.Currently we’re looking for Executive Search Partner, who will be responsible for business on the British market.RequirementsMinimum 6-8 years of...

  • Partner | Executive Search

    4 weeks ago

    England, United Kingdom Neumann Executive Full time

    Neumann Executive specializes in board advisory services and executive search assignments. We operate across borders with a full scope direct search looking for the most exceptional executive talent possible. Currently we’re looking for Executive Search Partner, who will be responsible for business on the British market. Requirements Minimum 6-8 years...

  • Partner | Executive Search

    4 weeks ago

    England,, UK, United Kingdom Neumann Executive Full time

    Neumann Executive specializes in board advisory services and executive search assignments. We operate across borders with a full scope direct search looking for the most exceptional executive talent possible.Currently we’re looking for Executive Search Partner, who will be responsible for business on the British market.RequirementsMinimum 6-8 years of...

  • Partner | Executive Search

    1 month ago

    England, United Kingdom Neumann Executive Full time

    Neumann Executive specializes in board advisory services and executive search assignments. We operate across borders with a full scope direct search looking for the most exceptional executive talent possible.Currently we’re looking for Executive Search Partner, who will be responsible for business on the British market.RequirementsMinimum 6-8 years of...

  • Field sales executive

    3 weeks ago

    South East England, United Kingdom CITRUS CONNECT LTD Full time €100,000

    Top Sales Professionals - Earn £100k+ Helping Others! Our client, a renowned British company specialising in innovative home products like rise & recliner chairs and adjustable beds, is looking for talented Field Sales Executives like you! As a Field Sales Executives, you'll guide customers through our innovative product range in their homes using a...

  • Field Sales Executive

    4 weeks ago

    South East England, United Kingdom CITRUS CONNECT LTD Full time €100,000

    Top Sales Professionals - Earn £100k+ Helping Others! Are you a driven individual who wants to earn £100k+ and make a real difference in people's lives? Our client, a renowned British company specialising in innovative home products like rise & recliner chairs and adjustable beds, is looking for talented Field Sales Executives like you! The...

  • Field Sales Executive

    3 weeks ago

    South East England, United Kingdom CITRUS CONNECT LTD Full time €6,000 - €10,000

    Field Sales Executive - Earn £6-10k+ per month, No Experience Needed! Are you a motivated individual with a strong work ethic and an entrepreneurial mindset? Do you thrive in a dynamic environment and are driven to achieve exceptional results? Join the UK's top job standard training courses provider and unlock your true earning potential! Exceptional...

  • Field Sales Executive

    3 weeks ago

    South East England, United Kingdom CITRUS CONNECT LTD Full time €100,000

    Top Sales Professionals - Earn £100k+ Helping Others! Are you a driven individual who wants to earn £100k+ and make a real difference in people's lives? Our client, a renowned British company specialising in innovative home products like rise & recliner chairs and adjustable beds, is looking for talented Field Sales Executives like you! The...

  • Partner | Executive Search

    1 month ago

    Eastern England, United Kingdom Neumann Executive Full time

    Neumann Executive specializes in board advisory services and executive search assignments. We operate across borders with a full scope direct search looking for the most exceptional executive talent possible.Currently we’re looking for Executive Search Partner, who will be responsible for business on the British market.RequirementsMinimum 6-8 years of...

  • Field sales executive

    4 weeks ago

    South East England, United Kingdom CITRUS CONNECT LTD Full time €50,000 - €70,000

    Sales Executive - Transform Lives, Earn £50-70k+! As a Sales Executive, you'll connect clients with essential mobility solutions that enhance their daily living. You'll visit clients' homes, assess their needs, conduct thorough surveys, and provide tailored quotes for stairlifts and bathing equipment. Why this Sales Executive role is perfect for you: ...

  • Field Sales Executive

    3 weeks ago

    South East England, United Kingdom CITRUS CONNECT LTD Full time €50,000 - €70,000

    Field Sales Executive - Transform Lives, Earn £50-70k+ ! Are you a passionate person looking to make a real difference in people's lives? Become a key member of the UK's premier mobility expert team, specialising in all types of stairlifts! The Opportunity: As a Field Sales Executive, you'll connect clients with essential mobility solutions...

  • Field Collections Officer

    2 weeks ago

    England,, UK, United Kingdom Aaron Wallis Sales Recruitment Full time

    Field Collections Officer. Remote based. Nationwide opportunities.£29,000 basic + Car Allowance + Bonus + Exceptional benefits package.A global Energy company that will offer exceptional training and career opportunities.Are you an experienced negotiator? Someone with excellent listening skills and natural empathy.As a Field Collections Officer, your...

  • Sales Executive

    3 weeks ago

    England, United Kingdom On Target Recruitment Ltd Full time

    The Company: A fantastic opportunity has arisen for a Sales Executive to work for a market leader in the supply of a wide range of Building Materials.Internationally renowned with a firm commitment to sustainable development.Worked on some of the most prestigious construction products in the UK and internationally.Committed to providing customers with the...

  • Customer Support Executive

    6 months ago

    England, United Kingdom NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. - Job Title: Customer Support Executive -...

  • Engineer, Field Engineering

    4 weeks ago

    England, United Kingdom European Tech Recruit Full time

    Modify and optimize RTL designs for FPGA implementation Develop and execute test plans to ensure design quality and functionality Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or related field ~Strong understanding of digital logic design and computer architecture ~ Familiarity with hardware description languages and...

  • Principal Electronics Engineer

    3 weeks ago

    England, United Kingdom Holt Executive Full time

    Are you an experienced Electronics Engineer ready to lead and innovate?Holt Executive are partnered with a leading design and manufacturing business that specialises in electro-optics and supplies to a variety of markets across the globe.Our partner is seeking a Principal Electronics Engineer to help lead electronics design within a team of 15 engineers,...