Service Delivery Assistant

2 weeks ago


Birmingham, United Kingdom Victim Support Full time

Victim Support is looking for a part-time Service Delivery Assistant to support the team in West Midlands, working 15 hours a week.

**County/Borough**
- West Midlands

**Office location**
- Birmingham, Coventry, Sandwell, Dudley or Walsall.

**Full time/Part time**
- Part time

**Hours per week**
- 15

**Work schedule**
- Flexible

**Basic Salary**
- £8,502.00 per annum £21,255.00 FTE

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- No

**Closing Date**
- 29/09/2023

**Ref No**
- 5140

Service Delivery Assistant

Internally known as Service Delivery Assistant (SDA)

We have an exciting opportunity for a Service Delivery Assistant (SDA) to join the West Midlands team, working 15 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear from you

What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

About the role: This is a hybrid working role (approx. 60% in office, 40% at home) Although the role covers the whole of the West Midlands it can be based at Birmingham, Coventry, Sandwell, Dudley or Walsall.

As a Service Delivery Assistant you will be responsible for:

- Providing a high quality and responsive administrative function for the service. Acting as the first point of contact for enquiries into the service and supporting the wider team and service with general administrative duties.
- May also include responsibility for external communication, social media, updating directory records for other services. Updating local websites with relevant information and also taking minutes from team meetings.

You will need:

- Experience of working in an administrative role and undertaking a variety of administrative duties.
- Experience of working and adhering to policies, processes and procedures.
- Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
- Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
- Excellent record keeping skills with a focus on quality and accuracy.

About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.


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