Customer Experience and Ecom Assistant

4 weeks ago


Edinburgh, United Kingdom The Tartan Blanket Co. Full time

Customer Experience and Ecom Assistant

TBCo is a purpose-driven company focused on designing a better tomorrow with warmer people and a cooler planet. We create design-leading sustainable blankets, scarves and other products that bring warmth whilst having a positive impact and are soon to be B-Corp certified.

We are looking for a passionate Customer Experience and Ecom Assistant to offer our customers an amazing experience in-store and online. You will be working with the customer experience team in our flagship store in Leith Edinburgh whilst also supporting our Ecom team to help manage our websites.

As a Customer Experience and Ecom Assistant, you will be responsible for:

- Providing excellent customer service online and in-store
- Ensuring that the shop is replenished, merchandised and clean at all times
- Helping to organise and run community building events in-store
- Helping meet and exceed sales targets instore and online
- Help manage on-line product listings
- Help improve the customer shopping experience through our websites
- Ensure our websites are up-to-date and optimised
- Excellent communication and customer service skills
- A passion for fashion and sustainability
- A positive and enthusiastic attitude
- Strong IT skills and an interest in systems
- Attention to detail
- The ability to work in a fast-paced dynamic environment

At TBCo we have built a strong culture around our values which are: We are warm, we are responsible, we are striving for better and we are a creative collective. We are looking for someone who embraces these values and is ready to join our creative and dynamic team to help continue to drive our growth

**Benefits**:
We want to be more than just a place to work. We offer benefits such as profit share, flexible holidays, additional picnic blanket day, comfort blanket day and birthday days off, a share warmth day to give back, employee discounts and team events throughout the year.

Details

Location: Based at our Leith shop and Studio, Edinburgh

Hours: 37.5hrs per week,

Working times: Mon-Sat, 7:45am-4.15pm or 9:45:am-6:15pm, a minimum of 2 Saturdays a month will be required
- Salary: £ 21-23k dependent on experience

The closing date for this position is Wed 22nd March 2023



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