Office Maintenance Assistant
3 weeks ago
Responsibilities and key activities
As first point of contact to a KONE office
o open the office daily at 7:00am Monday - Friday
o greet all visitors professionally and determine the nature of their visit
o issue visitor passes and car park permits, maintain visitor entry/exit logs
o alert appropriate party of visitor arrival or direct visitors to appropriate office,
department or employee.
Co-ordinate Couriers & Other Deliveries
o manage and co-ordinate all deliveries and couriers from 7am - 12:00pm
o maintain an accurate record of courier deliveries.
Waste (environment)
o ensure the area is kept clean and tidy and all waste is disposed of in the correct
bins
o arrange for bins to be emptied by our supplier when full
Manage the Print and Post Area
o ensure the print and post areas are kept tidy and presentable
o stock photocopying areas with paper
o stock post area with envelopes
Stationery, Canteen and Office Supplies
o unpack stationery orders and keep the stationery cupboards tidy
o take stock of the cleaning supplies in cleaning cupboard, notify the Executive
Assistant if stock requires replacing
o cleaning the coffee machine daily and replenishing stock
o maintain PPE stock, notify the Executive Assistant if stock requires replacing
Other Responsibilities
o support the Executive Assistant as and when needed and get involved in ad hoc
projects.
o assists in general office tasks.
3. Performance measures
Performance measures
The store room and arch area are kept tidy and clean.
Visitors are greeted promptly and respectfully and are directed to the right person.
Deliveries are directed correctly and in a timely fashion to right persons.
4. Competence profile
4.1 Behavioural competences
Customer focus (KONE General competences)
Is curious about customer’s business and willing to understand their challenges. Take’s customer’s perspective and is prepared to engage to their business. Takes customer complaints seriously and looks for ways to improve customer service. Ensures prompt and efficient service. Thrives to exceed customer’s expectations.
Collaborating (KONE General competences)
Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, closes deals or discussions with clear understanding of agreement.
Organising and prioritizing (KONE General competences)
Organises the information and resources required to complete project. Recognises the urgency and importance of task and obtains clarification where necessary. Approaches tasks in a systematic manner. Prioritises tasks and projects according to their relative urgency and importance. Organises and manages their time effectively.
Detail focus (KONE General competences)
Checks the details of own work carefully. Analysis information in a thorough and detailed way. Spots critical errors that others have overlooked. Identifies important details and ensures that they are correct. Maintains a focus on detail when dealing with routine work.
Flexibility (KONE General competences) Easily adapts to new situations and changes at work. Modifies own behaviour according to the needs of a situation. Adopts a positive approach to change. Demonstrates a flexible approach when dealing with others. Adjust thinking and approach based on new information or events.
Information seeking (KONE General competences) Identifies gaps in existing information and seeks out further detail. Actively seeks out all relevant information. Utilises all available resources to obtain information. Asks the right questions to obtain the information desired as quickly as possible.
Environmental awareness (KONE General competences)
Demonstrates eco-efficient values in his/her priorities and decisions. Takes pride in promoting sustainable urban development. Gives an example of environmental awareness and values in his/her behavior. Challenges any behavior or actions that contradict with caring for the environment.
4.2 Professional requirements
Basic computer user knowledge
4.3 Entry-level requirements
Local language and English skills, additional languages are an asset
Prior working experience in relevant/similar field is an asset
4.4 KONE specific issues - always need to be trained
KONE organisation, values and strategy
KONE Code of conduct
Basic knowledge of KONE customer segments and knowledge of local sales process
Safety regulation
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and
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