Team Administrator

2 weeks ago


London, United Kingdom Central and North West London NHS Foundation Trust Full time

We are looking for an experiencedTeam Administratorto join our supportive team at Horton Rehab Services located in Epsom in Surrey. You will be responsible for providing a full range of secretarial and administrative duties to support the effective delivery of a high-quality service. We are a 71 bedded mental health in-patient service providing a service to 8 London Boroughs for people with a severe and enduring mental health problem. We are passionate about the work we do and care provided to service users, and work by the trust values of compassion, respect, empowerment and partnership. Our team is key in the work we do and service provided to the population of Brent.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

You will support the clinical team in carrying out their duties. This will range from data entry in relation to referrals, general typing, taking calls from, arranging appointments, organising files, distribution of post, arranging meetings, receiving and disseminating information, and the provision of a receptionist service in order to enable the team to carry out a range of clinical activity as quickly and effectively as is required. This post will be required to contribute to clinical data management and audit work on a regular basis.

The service is based at Horton Rehab Services based just outside Epsom in Surrey. We have 4 wards, 2 high dependency, 1 managed access and 1 community rehab ward.

The post-holder will work full-time hours but those hours can be flexible i.e. between 0800 and 2000hrs Monday to Friday.

Wellbeing is important within our service and we are a collaborative and cohesive team.

**Benefits of working for CNWL include**:

- 27 days of annual leave, plus bank holidays, with an increase to 33 days with continuous service
- NHS discounts
- New starters will have a 13-week probation period which is a supportive process to allow individuals to learn and work within the key aspects of their role over a period of time

1. To be responsible for the day to day management of the office and the development,
implementation and maintenance of high quality office practices and procedures to
ensure that all non-clinical requirements of the team are met.
2. To provide a receptionist service for the service as required. To deal with telephone calls,
correspondence and direct contacts with other internal or external agencies
in an appropriate and professional manner, using judgement and discretion where
necessary and to refer complex matters or matters relating to clinical risk to relevant
senior members of staff.
3. To prepare documents by copy or audio typing using Microsoft office software (letters,
memos, reports etc) for approval as directed, ensuring that all policies and procedures
are adhered to.
4. To be fully conversant with computer packages, promoting good presentation, including
word-processing and spreadsheets.
5. To arrange meetings and training events for the team as and when required.
6. To act as secretary at meetings if required, taking and distributing minutes as appropriate.
7. To set up and maintain an effective filing system for the department.
8. To take responsibility for ensuring that adequate stock levels of stationery and other clinical
equipment are maintained at all times as required and order/procure regularly as needed.
9. To maintain a central record of annual leave, sickness, study and authorised and
unauthorised absences when required.


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