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IT Support Engineer
4 months ago
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the worlda better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.
IT Support Engineer - WalkUp Bar
Location: Canary Wharf
Your role
As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues inevery aspect of your work with the client.
You will support users, within a newly launched Walkup Bar that will allow you to not only hone your technical skills with a wide variety of products and software, but allow your customer-centric nature to thrive, welcoming users and resolving thier issuestogether.
You will be assigned various tickets / appointments throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face
- a job well done.
This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highlyrewarding way.
What We Look For
- Previous experience resolving problems sitting with the user
- Comfortable in a number of deskside technologies
- Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential
What We Offer
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- Able to forge strong working relationships with key decision makers in the company as well as third-party suppliers and agencies
- A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.
**Would you like to join our team?**
**Please send your CV, together with your availability to interview and salary expectations.
