Maintenance Assistant

6 months ago

Bridgwater, United Kingdom Holiday Inn Express Bridgwater Full time

**Holiday Inn Express is an award-winning hotel located in Bridgwater, Somerset. The hotel has 138 guest rooms, bar and restaurant area with two well equipped conference rooms for meetings and events.**

**The hotel is situated for easy access to the Somerset Coast, Quantock Hills and popular towns like Glastonbury and Taunton, it is a great stop off point before continuing your journey down to Devon or Cornwall.**

**Just off the M5 motorway Jct 24, a 3-mile drive from the town centre, also at the gateway to the Southwest**

We are seeking a Maintenance Assistant to manage the maintenance operations of the hotel to ensure safety and comfort for the hotel guests and team members in the absence of the Maintenance Manager. Follow brand standards and/or local regulatory requirements and ensuring that all company standards of quality are always maintained whilst meeting the needs of the business. Oversee and direct the day-to-day operation of the Maintenance department.

**Key Job Responsibilities**
- Have a thorough knowledge of all plant and equipment in the hotel and maintain these in efficient working order by following routine maintenance procedures.
- Adopt a proactive approach by carrying out a regular walk round the hotel and grounds to ensure potential problems are dealt with promptly.
- Carry out short term (reactive) maintenance work e.g. repairs affecting guest bedrooms and services as a matter of urgency while adhering to all safety procedures and causing minimum disruption to guests.
- Carry out decorating work.
- Carry out weekly check of all fire alarms within the hotel and take action in line with Standard Operating Procedures
- Deal with complaints/ problems politely and positively and make every effort to resolve them. If
- Liaise daily with all departments and deal appropriately with any maintenance issues raised, giving priority to those issues which compromise Health & Safety Procedures if any are found to be faulty.
- Respect guests' privacy at all times.
- Liaise with contractors on site to ensure that Permits to Work are completed in compliance with Company Health & Safety procedures. Act as Clerk of Works to regulate work carried out by contractors.
- Use, operate and store all tools, equipment and materials safely and securely to comply with statutory regulations e.g. COSHH
- Respond to call outs in line with rota and department standard practice.
- Carry out checks of maintenance materials at least weekly, keeping stock levels to the minimum necessary to maintain continuity of service.
- Maintain operational standards to the highest possible level in respect of service, hygiene, health and safety and ensure that there is mínimal wastage.
- Assist the hotel with Fire, Life and Safety training.
- Understand and respond to customers’ needs and ensure a high level of guest satisfaction.
- Carry out preventive maintenance programme to ensure facility is maintained and in service for our guests (example, lighting, refrigeration, heating, air-conditioning, and water treatment systems)

**EXPERIENCE REQUIRED**
- Ability to work in a dynamic and fast-moving environment.
- Have high energy and a fearless do-it-yourself attitude.
- Desire to learn and develop.
- Strong communicator that loves to chat to our guests.
- Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile.
- Fluency in English
- Smart professional appearance
- A sense of humour

**EXCELLENT COMPANY BENEFITS**
- 32-hour contract Immediate Start
- £20,800 per annum
- Exclusive employee discounted rates to IHG and Cycas managed hotels
- Reward & Celebration program.
- Free Healthcare plan
- Pension
- Continuous paid Training & Development opportunities

**_We are too ‘CYCAS’ to be grumpy..... It’s not over until we get a smile_**
- **Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award-winning hotels throughout Europe**_

If you believe you have what it takes and want to be a part of our team, then we want to hear from you

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